Stark.ai
About Me
- Innovative TechOps Engineer with a strong background in material science and engineering. Expertise in AI automation, data analytics, and project management to drive technological enhancements and improve user engagement.
Work Experience
TechOps Engineer
- NxtWave Pvt. Ltd.
- Automated LMS issue resolution workflows using Dify and Respell, reducing support overhead.
- Developed an AI-powered chatbot, optimizing user query resolution by 37%.
- Designed product analytics dashboards for feature usage tracking and customer behavior insights.
- Conducted internal workshops on AI-powered product enhancement strategies.
Feb 2024
-
Present
Hyderabad
Business Analyst Intern
- Indsac Softech
- Integrated Gen AI-powered tools into CRM, enhancing engagement by 30%.
- Led Agile sprint planning and backlog prioritization to optimize development cycles.
- Conducted customer sentiment analysis to refine product features and improve user experience.
Dec 2023
-
Feb 2024
Bengaluru
Education
B.Tech in Material Science and Engineering
July 2019
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July 2023
Indian Institute of Technology Jammu
Projects
Feature Prioritization and Roadmap Planning for an AI-powered LMS
- Designed a data-driven feature prioritization model based on customer insights.
- Created a release roadmap optimizing key LMS functionalities.
Customer Sentiment Analysis
- Built an AI-powered sentiment analysis model for product feedback classification.
- Provided actionable insights to improve user experience and engagement.
Pizza Sales Report
- Created a normalized SQL schema for Pizza sales data and implemented ETL processes.
- Designed Power BI dashboards visualizing sales trends, revenue, and customer demographics.
Certifications
Product Analytics Certification
- Pendo Certificate
BCS Business Analysis Certified
- Simplilearn Certificate
The Data Scientist's Toolbox
- Course from Johns Hopkins University
