Stark.ai
About Me
- Over 15 years of diverse experience in technology strategy, risk management, and operations management across military and corporate environments.
- After a decade in various leadership positions in the Indian Air Force, transitioned to the corporate sector, contributing significantly at UBS, a Global Capability Center (GCC).
- Proven expertise in driving organizational change, fostering collaboration, and optimizing operational efficiency.
- Skilled at implementing robust risk management frameworks, engaging with regulatory bodies, and conducting comprehensive risk assessments and remediation.
- Adept at spearheading DE&I initiatives and complex integrations, such as the UBS-CS People integration.
- Aiming for strategic leadership roles in risk management, technology operations management, or strategic technology leadership, consistently enhancing processes and outcomes to ensure organizational success and resilience.
Work Experience
Director (Program Manager- Technology Services People & Culture)
- UBS Business Solutions India Pvt. Ltd.
- Enhanced employee experience across a global workforce of 15,000+ during the CS-UBS integration, boosting engagement by 17%.
- Developed culture programs aligned with a 2-year strategic plan, effectively managing time to meet all deadlines.
- Provided comprehensive reporting and strategic insights, driving a 14% improvement in strategic execution.
- Acted as the primary liaison for 45+ global leads, promoting transparency and fostering effective communication.
- Orchestrated key initiatives and events as Global Culture Program Manager, overcoming obstacles and ensuring streamlined governance, leading to a 10% increase in project completion rates.
- Continuously sought feedback and implemented improvements, demonstrating a growth mindset.
- Leading the Problem Management Chatbot Project to enhance root cause categorization, resulting in more accurate and efficient incident management.
Aug 2019
-
Present
India
Director (Global Tech Risk Lead & Product Owner)
- UBS Business Solutions India Pvt. Ltd.
- Engaged as Global End User Services Tech Risk Lead, concurrently with Product Owner for Mobility Products.
- Led global team of 5 risk managers, developing and implementing comprehensive risk management frameworks including EUS global risk forums for nearly a year with a focus on technology risk across various technologies.
- Collaborated with technology stakeholders, control remediation leads, and functional risk managers to prioritize and remediate high-risk issues, achieving a 99% closure rate in audits.
- Governed service reviews, KPCIs, roadmaps, and cross-tower collaboration, resulting in an 18% enhancement in service efficiency and performance.
- Assessed inherent risks, applied specific controls that help achieve timely closure of MLSIs and successfully reduced risks, achieving 100% compliance with regulatory standards.
- Managed cross-functional teams for Corporate Mobile rollouts, achieving a 13% cost saving through effective project management and vendor negotiations.
- Implemented agile methodologies for Surface Products, driving a 12% increase in team productivity and improving release cycle efficiency by 17%.
- Successfully managed 4 internal and 3 external audits assessing 6 Material Risk Issues, achieving 99% closure for 2022.
Feb 2022
-
Dec 2023
India
Associate Director (Global Tech operations Lead)
- UBS Business Solutions India Pvt. Ltd.
- Streamlined Global Voice Recording Operations with 99% SLA adherence, ensuring sustainability of AM29 control at UBS.
- Achieved UBS compliance and eliminated regulatory fines from FINMA.
- Led KPMG audit of UBS voice recording systems in APAC, clearing long-pending tech findings.
- Managed Global Verba Voice Recording team of 9, optimizing resources and talent development.
- Partnered with Engineering for key projects, including Verba 9.6 migrations.
- Led process improvement initiatives resulting in annual savings of USD 172K through automation and efficiency.
Aug 2019
-
Feb 2022
India
Squadron Leader (Commanding Officer & Chief Program Manager)
- Indian Air Force
- Led cross-functional teams of up to 200 personnel for national and international commitments.
- Conducted audits for IT and IW policy implementation at over 10 Air Force bases ensuring compliance and operational readiness.
- Managed large networks covering 10,000+ users, ensuring 99.9% network uptime and optimizing resource allocation.
- Facilitated team meetings and planning sessions, increasing team productivity by 20%.
- Led agile projects from conception to close with on-time delivery and 95% project quality adherence involving 100+ stakeholders.
Jul 2009
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Jul 2019
India
Education
Executive Senior Management Program
2021
-
2021
IIM Ahmedabad
Business Management Program
2019
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2019
IIM Ahmedabad
PG Diploma Aeronautical Engineering
2010
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2010
Sir M. Visvesvaraya University Belgaum
B. Tech (Information Technology)
2009
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2009
MIMIT Malout
Certifications
Professional Scrum Product Owner - PSPO I
- Certification demonstrating understanding of Scrum methodologies and ability to execute product ownership.
2023
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2023
Professional Scrum Master - PSM I
- Certification demonstrating skills in facilitating Scrum teams and leading agile projects.
2022
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2022
Scrum Methodologies
- Certification demonstrating knowledge of Scrum fundamentals and best practices.
2021
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2021
Microsoft Certifications (AZ900, MS900, AI900)
- Certifications demonstrating foundational knowledge in Microsoft Azure and AI technologies.
2021
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2021
ITIL(r) Foundation Certificate in IT Service Management
- Certification in ITIL practices for managing IT service delivery.
2018
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2018
Awards
Appreciation for DE&I contribution
- Recognition from UBS APAC Head & HR GEB member under Top 5 contributors.
2023
Emerging Leader of the Year
- Awarded for impactful leadership and contributions at Navi Mumbai Chambers of Business & Industries.
2022
Named among the Top 100 Women in the 6th edition of The Phenomenal She
- Recognition for influence and achievements as a woman leader.
2024
Top 100 Learners (APAC)
- Recognition for commitment to continuous learning.
2022 & 2023
Spot Awards & Appreciations
- Recognized by various colleagues and stakeholders at UBS & IAF.
2009 - 2013
