Sourav Gupta

IT Technician

About Me

  • I wish to work and excel in an esteemed organization in the IT industry. I would like to learn and hone my skills to the greatest extent possible so that I am able to face any kind of challenge both at a professional and personal level.

Work Experience

IT Technician
- Greystar Services India Private Limited
  • Observing tickets assigned to the queue and processing them as scheduled at the service desk.
  • Helped my teammates catch up to me in terms of information and expertise.
  • Made an effort to be accessible for my coworkers and superiors as necessary.
  • Taught new hires on client software, customer service, corporate guidelines.
  • Demonstrated curiosity in picking up new information that was being handed over to us and took lead in multiple new projects like NOT/NOM etc.
  • Provided outstanding customer service and addressed client concerns in a timely manner.
  • Audited and cleaned the tickets to reduce outstanding requests.
  • Provided L2 technical support to users as needed.
April 2022 - Current
Kolkata
IT Technician
- Xplore-Tech Services Pvt. Ltd. (Fusion Group)
  • Handled the desktop assembling, disassembling, and troubleshooting.
  • Completed OS installations and provided remote desktop assistance.
  • Managed communications and configurations via Microsoft Office packages and Outlook.
  • Operated VPN tools and ticket monitoring tools responsibly.
April 2019 - March 2022
Kolkata
IT Technician
- Maven InfoTech Pvt. Ltd.
  • Provided remote support through LogMeIn Rescue and TeamViewer.
  • Handled installation, maintenance, and troubleshooting for hardware and software.
  • Delivered technical support for various end-user applications, ensuring customer satisfaction.
April 2015 - March 2019
Kolkata
IT Technician
- Wizard Group Pvt. Ltd.
  • Conducted remote support via LogMeIn Rescue.
  • Assisted with installation, maintenance, and troubleshooting of hardware and software problems.
June 2014 - March 2015
Kolkata
IT Technician
- Konnect Sales Force Pvt. Ltd.
  • Provided remote support and floor support including installation, maintenance, and troubleshooting of hardware and software.
March 2011 - September 2012
Kolkata

Education

B.B.A
2022 - 2025
Swami Vivekanand Subharti University
Senior Secondary
May 2013 - 2013
Future Hope School (NIOS), Kolkata
Secondary
August 2011 - 2011
Future Hope School (NIOS), Kolkata

Certifications

HSBC Training in MS Excel
  • Scored 86% in final assessment.
September 2009 - November 2009
Jet Airways (In Flight) Training
  • Cabin Crew Training.
June 2013 - September 2013