About Me

  • More than Seven year's experience in End-User Desktop Support
  • Focused to hold a challenging position where I can learn as well as apply my skills to grow along with organization.

Work Experience

Associate System Engineer
- Precision Informatic Pvt Ltd
05th Oct 2015 - 05th Apr 2017
Chennai
IT Support Engineer
- Team Lease Service Pvt Ltd
01th Sep 2017 - 30th Nov 2018
Chennai
IT Support Engineer
- CIEL HR Service Pvt Ltd
01th Dec 2018 - 30th Apr 2019
Chennai
Senior Engineer
- Microland Limited
  • Installing, configuring and messaging the windows desktop and laptop environments.
  • Troubleshooting OS level issues and performing upgrades wherever applicable.
  • Configuring the Mail support of MS Outlook and Office 365 to users.
  • Providing support in resolving LAN Connectivity or Network issues from the client side.
  • Troubleshooting VPN and wireless connectivity issues for the laptop users.
  • Installation and troubleshooting of client applications and other In-House software.
  • Troubleshooting Windows updates & Antivirus update Issues.
  • Managing user profiles and addressing profile level issues form the users. If needed backup and restore cycle is done wherever applicable.
  • SCCM Antivirus software Installing and configuring to endponit users.
  • Configuring shared folders and printer and delegating the permissions for end users as requested.
  • Installing printers and scanners drivers and addressing issues related to the same.
  • Adding the user profile in Active Directory and Given the permission to the users.
  • Aligning with vendors to keep them updated of the assets which are voided warranty and placing the reversal request using new procurement process.
  • Tracking and executing the remediation action based on SLA and participate in Bridge calls during priority issues.
27th Jun 2019 - 10th Sep 2023
Chennai

Education

B.E (CSE)
Jerusalem Engineering College
Diploma in Computer Technology
Central Polytechnic College
HSC
Karnataka Sanga Higher Secondary School
SSLC
Government Higher Secondary School

Certifications

MCITP
  • Microsoft Certified IT Professional