Shuvam Das

Associate Solution Leader

: https://www.linkedin.com/in/shuvamdas1509/

About Me

  • Accomplished project manager with over 4 years of experience in leading project management, product management, and business analysis.
  • Proven track record in directing teams of up to 25 members and collaborating with clients across 4+ domains.
  • Expert in project planning, risk management, and resource allocation, focusing on delivering projects on time and within budget.
  • Skilled in data collection and research and utilizing insights to drive decision-making accuracy.
  • Experienced in product design using Figma and data visualization with Tableau and demonstrated success in implementing strategic enhancements, managing complex projects, and achieving organizational goals.

Work Experience

Associate Solution Leader
- Brane Enterprises
  • Led multiple SaaS Implementation Projects: Led the deployment of a SaaS-based solution across 4+ domains, including retail, supply chain, shipping, and airport operations, delivering efficient integration and enhancing performance for over six clients by identifying business needs and providing tailored solutions.
  • Stakeholder Engagement: Served as clients' primary point of contact, identifying their business challenges and conducting thorough requirements gathering. Provided strategic recommendations, ensuring clear communication and alignment on project goals and timelines as per project scope.
  • Coordinated Project Execution: Developed comprehensive project plans for cross-functional collaboration, managed budgets and resources, and escalation management along with project governance, ensuring timely and within-budget delivery.
  • Accelerated Go-Live: Proactively managed project timelines and resource allocation, ensuring Go-Live milestones were consistently achieved ahead of schedule through strategic planning and efficient execution, while successfully deploying solutions for over 92+ stores across Mexico in just 6 months a timeline usually spans 2 to 3 years.
  • Customized Solutions and Data-Driven Insights: Implemented a suite of data collection and research tools, including SQL, Tableau, MS Excel, MS PowerPoint, to visualize data and deliver actionable insights, enhancing decision-making accuracy to tailor SaaS solutions.
  • Ensured Quality and Support: Managed SIT to verify seamless interaction between components and UAT to ensure the product met client expectations. Provided post-implementation support, maintained stable system performance, and handled product configurations.
05/2023 - Present
Hyderabad
Quality Specialist
- Amazon
  • Operational Support: Managed first-level support for address, geocode, and static route management in Last Mile across 4+ countries, ensuring smooth transportation operations.
  • Solution Development and Monitoring: Developed, managed, and overcame technical challenges, substantially enhancing transportation processes for both international and domestic operations.
  • Performance Analysis and Improvement: Analyzed case-level data to pinpoint predictors and root causes of business issues, achieving a 98.7% on-time delivery rate across diverse locations, up 2.5% from prior, leading to substantial cost savings.
  • Team Leadership: Led an 8-member team in the 'North America Address Correction' process, upholding high-quality standards and ensuring operational excellence, saving the company $10 for each rejected address correction case.
  • Metrics Reporting: Presented regular updates on quality metrics to senior leadership, emphasizing improvements and promptly addressing production inefficiencies to drive continuous enhancement.
  • Process Optimization: Developed and designed standardized operating procedures (SOP's) that improved team efficiency by 2%, achieving an outstanding overall efficiency rating of 99.4%.
06/2018 - 07/2021
Hyderabad

Education

MBA (General Management)
07/2021 - 03/2023
Indian Institute of Management Amritsar
B.Tech (Mechanical Engineering)
08/2014 - 05/2018
Lovely Professional University

Projects

MBA Summer Internship
  • Conducted comprehensive market research to identify 50+ potential clients and strategic partnerships, developed tailored marketing materials, and crafted compelling proposals and pitches, resulting in a 20% increase in client acquisition. Collaborated with cross-functional teams to execute initiatives and optimize sales processes for efficiency.

Awards

Sports Manager
  • Managed sports events at IIM Amritsar.
Aces all day
  • Recognized by Amazon India for exceptional performance.
Student Placement Coordinator
  • Facilitated student placements at Lovely Professional University.