Stark.ai
About Me
- Pragmatic professional with solid experience in leadership roles.
- Adept at implementing strategic business plans, driving growth,
- improving operations & business development.
- Skilled in Ed.tech leadership management and stakeholder relations.
- Collaborative and dedicated to building and leading talented motivated individuals.
Work Experience
Senior Manager (B2B)
- ASC Consulting Pvt Ltd
- Leading and managing a team of employees, providing guidance, coaching, and mentoring to ensure optimal performance and productivity.
- Developing and implementing strategic plans to achieve department or company objectives.
- Overseeing projects, setting goals, monitoring progress, and ensuring timely completion.
- Conducting performance reviews, setting goals, and providing feedback to team members.
- Managing department budgets, ensuring cost control, and resource allocation.
- Utilizing data and metrics to make informed decisions and drive improvements.
July 2023
-
Present
Team Manager - Customer Support & Customer Retention
- Epowerx Learning Technologies (Skill-lync)
- Taking ownership of customer issues, researching all possible ways to troubleshoot the problem and quickly coming up with a solution.
- Meeting with managers in the organization to plan strategically.
- Keeping customers updated on the latest products to increase sales.
- Managing customer onboarding and resolving tickets within SLA while ensuring all operations are carried out in an appropriate way, developing strategies to retain customers.
- Researching and discovering methods to increase customer engagement.
- Using customer feedback to generate ideas about new features on products.
Oct 2022
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June 2023
Team Manager - (B2C)
- Toppr Technologies Pvt Ltd/Byjus
- Managed Sales Team including Business Development Executives (BDEs), PSA, ATCS, BDTM through innovative training and sales approaches.
- Handled a region - Bihar, UP, Jharkhand, Rajasthan, Orissa.
- Trained 30+ Sales people on the sales process, proposal development, closing the deal, and acquiring new customers.
- Monitored performance of Sales representatives to meet revenue goals and set and track sales targets for them.
- Drove revenue growth by implementing innovative sales strategies while improving overall sales process.
- Oversaw different business initiatives to improve the company's sales volume successfully.
May 2019
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July 2022
Business Development Executive - (B2C)
- Extra Marks Education Pvt Ltd
- Cold calling and handling inbound leads, converting leads into sales from different sources.
- Acted as a product expert to effectively present the company's offerings to current and new customers.
- Maintaining and updating sales documentation for business development.
- Lead generation - Growing business through the development of new leads and contacts.
- Worked as Educational counselor for K-12 Segment.
- Collaborated with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction.
Nov 2018
-
May 2019
Education
BTech (Mechanical Engineering)
SOA University Bhubaneswar
HSC
Christ
SSC
The PH School
Certifications
Business Analysis Foundations: Strategy Analysis
Business Analysis Foundations
Awards
Best Team Manager Award in MS Vertical EAST (Toppr Clap)
- 7 Times.
Best BDE Award Toppr clap
- 5 Times.
Sales Executive Hiring Participation
Mentor Support Program during Pandemic Participation
- Helped Toppr to drive Mentor support program.
Project Launch Participation
- Helped Toppr to launch 2 New places (Orissa outer & Rourkela).
