* Accomplished senior leader with 15+ years of experience in Information Technology and Services.
* Expert in leading transformative initiatives, driving strategic growth, and optimizing organizational performance.
* Proven track record in fostering innovation, enhancing operational efficiency, and managing complex, multi-disciplinary projects.
* Recognized for exceptional leadership with awards for customer focus and selected for elite high-potential programs.
* Certified Scrum Master, PRINCE2(r) Practitioner, and Lean Management professional.
Skills
Career Graph
Work Experience
Director - Co-lending
- Credavenue Pvt Limited
Spearhead the development and execution of strategic co-lending initiatives, managing key partnerships and optimizing program operations to drive business growth. I lead the Private + NBFC team focused on enhancing our co-lending capabilities, ensuring regulatory compliance, and delivering innovative solutions in the fintech space.
Roles & Responsibilities:
* Strategic Leadership: Developed and implemented a comprehensive co-lending strategy that aligns with company growth objectives, leading to an increase in co-lending revenue within the first quarter.
* Partnership Management: Established and nurtured strategic partnerships with banks, fintech firms, and financial institutions. Successfully negotiated and managed agreements that expanded our co-lending network and enhanced market reach.
* Program Oversight: Directed the end-to-end execution of co-lending programs, from conceptualization through launch and ongoing management. Streamlined processes to improve efficiency, scalability, and user satisfaction.
* Performance Monitoring: Analyzed program performance through data-driven insights, providing regular reports to senior leadership. Identified trends and opportunities, leading to strategic adjustments and improved program outcomes.
* Team Leadership: Led and mentored a high-performing co-lending team, fostering a culture of innovation and collaboration. Implemented training and development programs to enhance team capabilities and performance.
* Market Innovation: Monitored industry trends and technological advancements, leveraging insights to drive innovation in co-lending solutions. Introduced new features and enhancements that positioned the company as a leader in the fintech space.
Highlights:
* Increased co-lending portfolio growth by 8% over last quarter through strategic partnership development and program optimization.
* Spearheaded the successful launch of a new DQ co-lending process, resulting in a 5% increase in NPS.
May'24
-
Present
Mumbai
Sr. Technical Program Manager
- Paytm Money Limited
Lead complex, multi-disciplinary engineering projects using engineering expertise. Plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating them to project stakeholders.
Roles & Responsibilities:
* Ownership of the entire release life cycle including quality and timely delivery.
* Manage all release activities and accurate status information to stakeholders including appropriate escalations.
* Lead and co-ordinate the release activities including the execution of the deployment plans and checklists.
* Keep the ticket/issue management system up to date.
* Understand the entire system, integration points, dependencies. Handle conflicts and provide amicable resolution strategy.
* Drive readiness reviews, plan for risks and mitigations. Ability to drive decision making.
* Ensure deadlines are followed. Assume responsibility and drive ownership.
Feb'24
-
May'24
Mumbai
Sr. Technical Program Manager
- One97 Communications Limited
Lead complex, multi-disciplinary engineering projects using engineering expertise. Plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating them to project stakeholders.
Nov'23
-
Jan'24
Mumbai
Technical Program Manager
- Paytm Insurance Broking Limited
Lead complex, multi-disciplinary engineering projects using engineering expertise. Plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating them to project stakeholders.
Aug'20
-
Oct'23
Mumbai
Program Manager - Technology
- Tata Unistore Limited (Tata CLiQ)
Coordinate initiatives across the functional areas in order to deliver features and releases.
Roles & Responsibilities:
* Translate high-level, ambiguous business goals into working software solutions.
* Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.
* Lead delivery of the large, complex projects by anticipating bottlenecks, providing escalation management, making tradeoffs, and balancing the business needs versus technical constraints.
* Serve as Scrum Master for development teams, comprised of engineers, product managers, QA team and designers, to ensure seamless delivery of high-quality product features.
Oct'19
-
Aug'20
Mumbai
Senior Program Manager - Enterprise Solutions
- Erulearning Solutions (I) Pvt. Ltd.
Spearhead development on work plans, schedules, project estimates and project tracking/reporting to effectively manage each project.
Roles & Responsibilities:
* Responsible for leading overall Project Management methodology including initiation, planning, execution, change control and closure.
* Work as the Single Point of Contact and demonstrate leadership to drive the execution of projects which models and expects high standards of performance.
Oct'18
-
Oct'19
Mumbai
Project Manager - Program Delivery
- Erulearning Solutions (I) Pvt. Ltd.
Spearhead development on work plans, schedules, project estimates and project tracking/reporting to effectively manage each project.
Gather business requirements and translate them into wireframes and flow diagrams.
Roles & Responsibilities:
* In charge of providing the Project Management for delivery of bespoke solutions that require deliverables from teams across the organization and with 3rd party suppliers.
* Lead the day-to-day operational and tactical aspects of multiple e-learning projects in the Implementation team.
Oct'15
-
Nov'16
Mumbai
Sr. Product Integration Engineer
- Zycus - Propellum InfoTech Pvt. Ltd.
Liaising with the clients from major job boards across North America & EMEA to provide job wrapping solution.
Apr'14
-
Oct'15
Mumbai
Product Integration Engineer
- Zycus - Propellum InfoTech Pvt. Ltd.
Understanding the project requirement, analyzing it and proposing viable solutions.
* Managing end-to-end project delivery and coordinating with the clients across all stages of a project to ensure profitability and customer satisfaction.
Apr'13
-
Mar'14
Mumbai
Tech Support Associate
- Zycus - Propellum InfoTech Pvt. Ltd.
Providing technical assistance to sales reps, account managers by troubleshooting and resolving their issues.
Sep'12
-
Mar'13
Mumbai
Executive - Central Planning and Analysis
- Ugam Solutions Pvt. Ltd.
Requirement gathering for the case studies sent by the Market Research companies across US and UK.
Major clients included Harris Interactive, Kantar Health, Alpha Detail & Knowledge Networks.
Sep'11
-
May'12
Mumbai
Customer Service Associate
- Respondez (Global Outsourcing Solutions)
Worked with the 'Operations -US' department for providing online chat customer support.
Handled multiple chat sessions for purchase order inquiries of Mobile phones & DISH satellite across the US.
Oct'10
-
May'11
Navi Mumbai
Education
Post Graduate Diploma (Operations)
2018
-
Symbiosis Distance Learning
B.Sc. (Information Technology)
2010
-
Mumbai University
Diploma (Information Technology)
2008
-
Maharashtra Board
S.S.C.
2005
-
Maharashtra Board
Certifications
Certified Scrum Master
PRINCE2(r) Practitioner
Lean Management
Awards
Best Employee: Customer Focus
Awarded for outstanding customer service in 2013.
2013
Best Employee: Customer Focus
Nominated for exceptional customer service in 2014.
2014
Maintained CSAT Rating
Maintained an all-time high average rating of 9.5 / 10 in CSAT for over 8 quarters.
Promoted to Senior Manager
Promoted to the Enterprise Solutions (B2B) team as a Senior Manager within 2 years from joining Erulearning Solutions.
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