Rishabh Pandey

IT Technician

About Me

  • Skilled IT (Hardware & Networking) Support Engineer with Seven Year's Six Month of working experience in providing technical support to end users in customer service, Government sectors.
  • Successful in installing, upgrading, and configuring innovative applications on Windows, Ubuntu & MAC operating systems and providing technical support to optimize workflows and minimize business interruptions.
  • Seeking to utilize expertise in information technology and desktop support to take next career step with a highly respected IT firm.

Work Experience

Senior Support Engineer L2
- Tata 1MG Healthcare Solutions Pvt. Ltd.
  • Responsible for providing IT assistance to include application support, hardware and software installation and troubleshooting.
  • Performing troubleshooting on the assigned ticket and resolved the problem within SLA timing in the ZOHO TICKETING tool.
  • Response & closure of tickets within SLA time.
  • Router and firewall configuration & Authenticate issue of internet connectivity.
  • Provide support for Desktops, laptops, networks and peripherals.
  • Handle escalation of VIP and higher management.
  • Maintaining Asset management for pan India through Zoho portal and Google sheet.
Dec 2021 - May 2024
Gurgaon.
System Engineer L2
- Targur Technologies Pvt. LTD.
  • Maintenance of Computing Environments, including Computer Hardware, Systems Software, Applications Software, and All Configurations.
  • Design, Configure, and Test Computer Hardware, Networking Software and Operating System Software.
  • Installing & Configuration of MS Office and various software packages.
  • Troubleshooting network issues in System and Network Printer.
June 2024 - Present
Gurgaon.
Senior IT Support ER
- Truetech Services Pvt Ltd.
  • Direct interaction with Private as well as Govt. sector.
  • To meet clients and represent Company policies and profile through PPT for Tenders.
  • Diagnosing Hardware and Software Problems and Replace Defective Components.
Oct 2018 - Sep 2021
New Delhi.
Senior IT Support ER
- ACS System Solutions
  • Installation of Antivirus and New Software's.
  • Troubleshooting the all types of Laptops issues and fix it.
  • Providing troubleshooting and support for all issues.
Jan 2017 - Oct 2018
New Delhi.

Education

B.S.C (Math)
2013 - 2016
Dr. Bhimrao Ambedkar University
12th Passed
2011 - 2013
S.K.M. Inter College
10th Passed
2009 - 2011
S.K.M. Inter College

Certifications

Hardware & Printer Engineer Diploma
  • Completed Hardware & Printer Engineer Diploma Course from A-SET Training & Research Institutes, New Delhi.
Chip Level in Hardware
  • Completed Chip Level in Hardware from A-SET Training & Research Institutes, New Delhi.
One Year Advance Course in Computer Application
  • Completed One Year Advance Course in Computer Application from Kasganj.