Stark.ai
Prasad Shedge
ITIL/IOT/DATA SCIENCE certified professional
About Me
- ITIL Certified Telecom Professional, Google certified digital marketing, IBM certified data scientist, AI, ML and NLP professional.
- Program Management with 17+ years of experience in service management, project management, operational excellence, Incident and Change Management.
- Managing end to end Network operations including Incident, service and process excellence.
Work Experience
Service Delivery Manager
- Infobahn Technical Solutions (I) Pvt. Ltd.
- Assist customers in successfully adopting and integrating company products or services into their operations.
- This includes conducting product training, providing technical support, and helping with setup and customization.
- Develop strong relationships with customers and act as their main point of contact.
- Monitor customer health and engagement metrics to identify potential risks or opportunities.
- Collaborate with the sales team to identify and capitalize on upsell or cross-sell opportunities.
- Handling Complete change management assessments, Support organizational design and definition of roles and responsibilities.
June 2023
-
Present
Mumbai, Maharashtra, India
Senior Consultant
- National Institute for Smart Government
- End to end program management process for developing various Digital India Initiatives.
- Digital transformation for various government manual processes in state.
- Deal with Various Departments of State government in putting project management structure and project coordination.
- Leading team for monitoring overall project management, Resource allocation, cost estimation, scope of work, timelines.
April 2022
-
May 2023
Mumbai, Maharashtra, India
Service Operations Manager
- Reliance Communications
- End to end service management, operational excellence and service assurance.
- Taking active involvements into Project, service delivery and ML analytics modeling for Network as well as Data centers.
- Responsible for overall NOC operations including Disaster Management, Incident management, Reports & Process Management.
October 2017
-
April 2022
Navi Mumbai, Maharashtra
CA Manager Operation
- Ericsson
- Worked as a SPOC for Network operation centers.
- Handled wireline DWDM Transport, IP, Wireless, Adjunct domains and overall NOC functions as a service assurance Lead.
- Trained and mentored employees to maximize team performance.
- Prepared reports for management with recommendations for strategic decision-making.
May 2013
-
September 2017
Navi Mumbai, Maharashtra
Deputy Manager
- Reliance Communications
- Troubleshoot problems and diagnosed system faults.
- Leading the Bandwidth Optimization team for planning the ring restructuring and upgrade of the SDH Network.
- Engaged with customers to better understand needs and deliver excellent service.
September 2008
-
May 2013
Navi Mumbai, Maharashtra
Network Executive
- Tata Communications
- Communicated effectively with service users, explaining complex technical information with ease and clarity.
- Handling of ECI and Marconi NMS and coordinate with field O&M teams to maintain SLA and low MTTR.
January 2006
-
August 2008
Mumbai, Maharashtra, India
Technical Executive
- Rail Tel Corporation of India Ltd
- Followed up customers with surveys to determine areas requiring improvement and determine service desk inefficiencies.
- Generation of MIS reports and maintaining Database for material management.
October 2005
-
December 2005
Mumbai, Maharashtra, India
Radio Frequency Engineer
- TTML (Tata Teleservices Maharashtra Limited)
- Performing drive test, checking call clarity and coverage, work on CDMA for call connectivity.
- Prepared reports for management with recommendations for strategic decision-making.
August 2005
-
September 2005
Mumbai, Maharashtra, India
Education
Bachelor of Engineering - BE, Electronics and Telecom Engineering
May 2002
-
May 2005
Ramrao Adik Institute of Technology
Certifications
ITIL Certification
- ITIL Certified Telecom Professional.
Digital Marketing Certification
- Google certified digital marketing.
Data Science Certification
- IBM certified data scientist.
IOT Certification
- IOT certified professional.
Six Sigma Black Belt Certification
- Six sigma black belt specialist.
Scrum Certification
- Scrum certified professional.
