Pragya Singh

Sr Quality Engineering Analyst

: https://www.linkedin.com/in/pragya-singh1

About Me

  • Experienced QA Analyst specializing in EIS Suite v20, adept in Agile methodology and automation testing tools like Selenium.
  • Proficient in functional testing and system integration, driving quality standards with exceptional organizational.

Work Experience

Quality Engineering Analyst
- Accenture
  • Directed testing efforts for Banking and Insurance Applications, leveraging both manual and automation approaches, improving operational efficiency and quality.
  • Increased customer satisfaction by 95% for US-based Banking, Insurance, and Retirement and Pension Benefits accounts through quality checks and risk assessments.
  • Led testing for EIS Suite v20 for a US-based Insurance firm, focusing on Customer Experience Management (CEM), Policy domain, Digital Enrolment, and Certificate Policy, prioritizing data integrity and user experience.
  • Formulated and delivered test plans with a 95% success rate using Agile Scrum methodologies, while expertly managing user stories in JIRA and VersionOne.
  • Recognized for implementing advanced testing methodologies, resulting in a 75% surge in customer satisfaction and an 80% decline in post-release defects.
Dec 2022 - Present
Gurugram, HR
Quality Engineering Associate
- Accenture
  • Implemented a robust knowledge management system, leading to a 30% reduction in policy violation incidents and enhancing organizational efficiency in adapting to regulatory changes.
  • Skillfully navigated through SDLC models including Agile and Waterfall, tailoring methodologies to meet project needs and improving efficiency by 60%.
  • Introduced testing procedures, reducing testing time by 40% and minimizing software defects by 25%.
  • Spearheaded training initiatives bringing 15% increase in team productivity and a 25% reduction in error rates and instituted regular performance evaluations, resulting in 20% improvement in employee satisfaction and retention rates.
  • Facilitated alignment between key stakeholders such as Operations and Compliance, ensuring coherence in functional objectives and business goals, leading to a promotion to Quality Engineering Analyst.
Sep 2021 - Nov 2022
Gurugram, HR

Education

Master in Business Administration
Jan 2022 - Jan 2024
NMIMS - School for Continuing Education
Bachelor of Technology
Aug 2017 - Aug 2021
United College of Engineering and Research

Projects

Legacy Replacement Project | Pension and Retirement Project
  • Tracked member and non-member activities, created cases, and logged key events for robust record-keeping using Salesforce.
  • Automated key testing processes, ensuring functionality and system reliability with Selenium scripts.
  • Leveraged PENFAX for pension-related data management, improving record-keeping accuracy.
  • Digitally transformed document workflows, automating uploads with Image Trust and Kofax Capture.
  • Enhanced system reliability by executing web application tests using the Testim Automation Tool.
  • Reported and tracked defects during testing phases with JIRA, improving issue resolution.
  • Managed manual test case creation and execution using Zephyr Scale, ensuring test coverage.
Aug 2023 - Present
AB - EIS Transformation Project | Group Insurance Project
  • Configured employee profiles and transaction files for enrolment using Salesforce.
  • API testing and managed files for the enrolment process and policy creation with Postman.
  • Conducted test automation across insurance products, leading to higher reliability using Selenium WebDriver.
  • Logged and monitored defects with JIRA to ensure consistent quality.
  • Orchestrated software testing in an Agile environment, managing efforts via VersionOne.
  • Enhanced system integrity through API testing using Postman and Rest Assured.
Sep 2021 - Aug 2023

Certifications

ISTQB-Foundation Level
Certified Automation Practitioner (Level - Foundation)

Awards

ATCI NA Pinnacle Awards
  • Received for outstanding performance and contributions.