Mishica Gupta

Senior Project Manager

: https://www.linkedin.com/in/mishicagupta

About Me

  • Dynamic and results-driven professional with 13+ years of comprehensive experience in project management, implementation, and operations within the SaaS industry. Proven track record of managing high-impact projects for Fortune 500 companies, with specialized expertise in event management software (EMS), enterprise technology solutions, and customer experience optimization.

Work Experience

PROJECT MANAGER
- QUICKLAUNCHSSO
  • Developing detailed project plans, timelines, and milestones to ensure timely delivery
  • Coordinating with clients to understand complex IAM (Identity and Access Management) requirements
  • Acting as a critical liaison between internal teams (development, QA, implementation) and external clients
  • Overseeing configuration and deployment of: Single Sign-On (SSO) solutions, Multi-Factor Authentication (MFA), Advanced IAM solutions
  • Proactively identifying and mitigating potential implementation risks
  • Ensuring solutions align with client needs and industry best practices
  • Facilitating cross-functional team meetings to align efforts and ensure smooth workflows
  • Gathering continuous feedback for process improvement
Oct 2024 - Present
Not Specified
SENIOR PROJECT MANAGER - IMPLEMENTATION
- CVENT
  • Facilitated seamless client transitions through comprehensive onboarding processes
  • Guided clients through initial setup, product training, and integration
  • Designed complex process requirements for automation configuration
  • Managed end-to-end meetings management lifecycle and workflows
  • Key responsibilities included: Gathering and organizing critical client deliverables
  • Leading implementation communication channels
  • Developing comprehensive training materials
  • Coordinating user training activities
  • Managing global and regional client data migration initiatives
  • Provided expert consultation on technology protocols and enterprise meeting management technologies
  • Cultivated strategic relationships with key client contacts
  • Interfaced directly with Product Development to define and convey system feature requests
  • Consistently reported on project status, implementation hours, and potential barriers
Apr 2021 - Apr 2024
Not Specified
MASTER CCP
- AMERICAN EXPRESS
  • Led and mentored a high-performing team of customer care representatives
  • Developed and implemented innovative customer care strategies
  • Enhanced customer satisfaction and loyalty through: Advanced service quality improvements, Comprehensive performance analysis, Strategic team development
  • Conducted in-depth analysis of: Customer feedback, Service metrics, Performance trends
  • Resolved complex customer issues and escalations
  • Designed and delivered targeted training programs focusing on: Advanced communication techniques, Problem-solving skills, Effective customer service tool utilization
  • Managed dispute resolution and fraud investigation processes
  • Collaborated cross-functionally to integrate customer insights into product development
Oct 2015 - Dec 2020
Not Specified
CLIENT RELATIONSHIP MANAGER
- AJIMAL POWER INTERIORS
  • Coordinated solutions between clients and internal partners
  • Managed comprehensive client communication and reporting
  • Administered new client onboarding processes
  • Handled critical administrative tasks including: Appointment scheduling, Record management, Drafting business correspondence
  • Compiled and maintained detailed client-specific reports
May 2014 - May 2015
Not Specified

Education

Bachelor of Computer Applications (BCA)
Not Specified - 2011
Meerut University
12th Standard
Not Specified - 2008
CISCE (ICSE/ISC)

Projects

ASTRAZENECA PROJECT
  • Completed complex project within a 3-month timeline
  • Exceeded expected deliverables by 15%
  • Implemented agile methodologies, resulting in: 20% increase in operational efficiency, Seamless cross-functional team collaboration, 10% reduction in overall project timeline
Not Specified - Not Specified
JOHNSON & JOHNSON PROJECT
  • Developed innovative event template surveys
  • Created user-friendly survey templates for diverse event types
  • Demonstrated expertise in event management software solutions
Not Specified - Not Specified

Certifications

AWS Cloud Practitioner Essentials
  • Not Specified
Not Specified - Not Specified
Strategic Negotiations
  • Not Specified
Not Specified - Not Specified
HTTP Essential Training
  • Not Specified
Not Specified - Not Specified
Product Management - Building a Product Strategy
  • Not Specified
Not Specified - Not Specified
PMI - Project Management Professional (PMP)
  • In Progress
Not Specified - Not Specified