Kirti Koli

Server Support Engineer

About Me

  • Linux System Administrator with 3 years of overall experience in technical support and server engineering.
  • Expertise in Linux system management, troubleshooting, and automation.
  • Strong background in providing real-time technical support, resolving complex issues, and maintaining server performance.
  • Adept at working in Team Collaboration environments with flexible schedules to ensure operational efficiency and system uptime.

Work Experience

Server Support Engineer
- Hewlett Packard Enterprise
  • Provide comprehensive technical support to internal teams and external stakeholders, diagnosing and resolving technical issues using the ticketing system.
  • Troubleshot and fixed critical server issues in real-time, minimizing downtime by over 30%.
  • Delivered patches and updates for Linux systems using existing knowledge base and automation scripts, significantly reducing manual workload.
  • Automated routine server tasks using Bash scripting, improving operational efficiency by 40%.
  • Documented recurring issues and solutions in the company's knowledge base, contributing to faster resolution times for future incidents.
Sep 2022 - Present
Pune
Technical Support Advisor
- Concentrix
  • Delivered real-time technical support to over 500 in-house and external users, resolving complex Linux-based issues via email, ticketing system, and phone.
  • Collaborated with senior engineers to patch critical vulnerabilities in production servers during high-priority incidents.
  • Automated server log analysis using custom scripts, improving diagnosis times for recurring system errors.
  • Provided clear, detailed technical explanations to non-technical stakeholders, improving transparency and user satisfaction.
  • Implemented server performance monitoring tools (Nagios, Zabbix) to track server health and reduce unplanned outages.
Oct 2021 - Sep 2022
Bangalore
Process Executive
- Nvidia Graphics Pvt. Ltd.
  • Validating video labeling for Autonomous cars/chassis control systems in automated cars & trucks using Machine Learning tool.
  • Synchronizing recorded video files to master database.
Apr 2020 - Sep 2021
Analyst
- Capgemini India
  • Successfully completed fundamental training in Hardware, Windows, Linux, Networking, Database, Virtualization, Application & Storage.
  • Later, trained on Unix, Ansible and Shell script.
Jul 2019 - Jan 2020
Bangalore

Education

Bachelor of Electronics Engineering
Shivaji University

Projects

Server Log Analysis Automation
  • Developed and implemented a script that automated server log monitoring and analysis, reducing the time spent on manual log inspection by 50%.
Patch Management System
  • Designed a custom automation tool to handle Linux server patches and updates across multiple environments, ensuring seamless integration and minimizing service disruptions.
Network Troubleshooting and Optimization
  • Diagnosed and resolved persistent network latency issues, leading to a 20% improvement in overall network performance and uptime.