About Me

  • At Plus Wealth Capital Management, my focus has been on enhancing operational efficiency through process management and delivering scalable, high-quality technology solutions that align with business objectives. Our team has successfully managed expansive networks, Servers, virtualization, Network Monitoring tools and advanced firewall systems, ensuring robust security and seamless operations across multiple locations.
  • My role involves translating senior management's business requirements into actionable IT plans, leveraging applications to solve problems innovatively. With expertise in process and incident management, we've improved service delivery, contributing to the firm's stability and growth. My commitment to cost-effectiveness and business-friendly IT initiatives supports PlusWealth's mission to provide superior financial services.

Work Experience

IT Manager
- PlusWealth Capital Management LLP
  • Proficient in managing and supporting extensive networks with various devices, including 100+ 10G manageable switches, HPT Switches, and 10+ Sonic firewalls across multiple locations.
  • Expertise in Process Management improvement for enhanced operational efficiency.
  • Committed to delivering cost-effective, business-friendly, and high-quality technology solutions, ensuring scalability and stability.
  • Collaborates with senior management to understand business requirements and translates them into actionable IT plans.
  • Provides innovative approaches to solve business problems by leveraging existing applications.
  • Skilled in Problem and Incident Management, adhering to rigorous Change Control Disciplines.
  • Specialized in Information Security Operations and Incident Management.
  • Proficient in Budgetary and Vendor Negotiation/Management.
  • Capable of addressing People Management and interpersonal issues, fostering staff motivation.
  • Manages diverse IT infrastructure disciplines, including networking, data management, security, operating systems, servers, backup, storage, disaster recovery for Large infra.
  • Brings cost-effective ideas for infrastructure spending on server maintenance, applications, databases, web services, desktops, and laptops.
  • Develops company IT policies and best practices.
  • Advocates for the value of IT in achieving organizational goals and facilitates informed decision-making.
  • Oversees the design, implementation, and maintenance of IT infrastructure, ensuring networks, servers, storage, and security systems operate with high availability, performance, and reliability.
  • Implements disaster recovery and business continuity plans to mitigate risks and minimize downtime in case of disruptions.
  • Promotes a culture of ethical use of technology and data within the organization.
10/2023 - 5/2024
IT Manager
- Industrybuying.com
  • ITIL Support: Provided ITIL support to end users, ensuring efficient and effective information technology services.
  • Process Management- Improve the IT process.
  • Budget Preparation: Proficiently prepared IT budgets, optimizing resource allocation.
  • Goal Setting: Set goals for IT teams, including defining Key Performance Indicators (KPI) and Key Risk Indicators (KRI).
  • Monthly Dashboard Review: Prepared and presented monthly IT service delivery dashboard reviews to the Management Team, offering insights and improvement plans.
  • Systems and Policies: Designed, developed, implemented, and coordinated systems, policies, and procedures to enhance operational efficiency.
  • Data Security: Ensured the security of data, network access, and backup systems, safeguarding critical assets.
  • Problem Solving: Identified problematic areas and implemented strategic solutions in a timely manner, reducing downtime and optimizing processes.
  • Vendor Contracts: Reviewed and renewed Annual Maintenance Contracts (AMC) and Facility Management Services (FMS) support contracts with various vendors.
  • Network & Firewall- Handled very large infra of network and firewall.
  • Infrastructure Security: Possessed a deep understanding of infrastructure security, including data centers, network end-user computing, cloud security, managed security services, security operations centers, and compliance risk management.
12/2022 - 8/2023
IT Manager
- Sagacious IP
  • Managed all end users and VIP users, ensuring no production downtime in IT operations.
  • Oversaw servers, backup devices, and IT assets, including IT audits, compliance, procurement, and budget management.
  • Ensured infrastructure team mitigated, monitored, and managed infrastructure-related risks.
  • Demonstrated excellent knowledge of budgeting, cost-cutting, and increasing productivity.
  • Utilized strong analyzing skills to find root cause analysis of repeating complaints/tickets, providing permanent cost-saving solutions.
  • Proficient in archiving Exchange data using PowerShell scripting, managing Office 365 Exchange online rules, and migrating domains and policy deployment.
  • Managed Microsoft Compliance Admin Centre, Microsoft SharePoint Admin Centre, and SharePoint migration.
  • Proficient in creating and deploying emails, groups and policies according to requirements.
  • Expertise in IT audit, KPI reports, networking security, server security, data protection, and managing ticketing tools for daily tickets/user queries.
  • Ensured servers and devices were updated with the latest OS and security patches, and performed server and endpoint hardening.
  • Planned and managed BCP/DR, and managed various IT vendors related to procurement and services, meeting SLAs.
  • Led helpdesk and IT team management, and assisted with business technology planning, providing current knowledge and future vision of technology and systems.
  • Conducted real-time analysis of immediate threats and triaged when necessary, implementing programs or projects to mitigate risks.
  • Managed technical risk assessments for new and existing services and IT infrastructure, and monitored and managed IT operations for maximum uptime.
  • Developed and implemented robust cybersecurity policies and procedures to protect sensitive data and IT systems from cyberattacks.
  • Stayed updated on evolving cybersecurity threats, vulnerabilities, and conducted regular security assessments.
2/2021 - 8/2022
Assistant IT Manager
- Garage Society
  • Orchestrated seamless communication of IT needs, meticulously planning, monitoring, and enforcing systems, policies, and procedures for staff.
  • Defined and executed strategic plans, elevating organizational effectiveness and efficiency through the implementation of cutting-edge information technologies.
  • Proactively managed and monitored security checks on Sophos XG Firewalls, Network Devices, and infrastructure, fortifying defenses against potential data breaches.
  • Spearheaded the management and monitoring of infrastructure networking devices, including firewalls, routers, switches, and access points.
  • Expertly resolved connectivity issues related to file sharing, VPN, IP-SEC, LAN, WAN, showcasing problem-solving prowess.
  • Innovatively identified potential problems and devised effective solutions, contributing to a proactive and solution-oriented IT environment.
  • Proficiently configured and managed network printers, optimizing functionality with departmental identification.
  • Architecture and designed server rooms, network cables, ensuring a structured and high-performance IT environment.
  • Successfully managed the financial year budget for the IT department, demonstrating fiscal responsibility and strategic resource allocation.
  • Effectively handled IT vendor management, implementing cost-effective solutions and ensuring optimal budget compression.
  • Meticulously managed and monitored IT assets inventory, including desktops, laptops, servers, and network devices.
  • Oversaw and ensured company-wide security, incorporating DLP (Sequirite antivirus), firewall, NVR/DVR/Wi-Fi cameras, and data theft protection.
  • Expertly managed Active Directory servers, backup servers, and virtual servers (VM Vare & Hyper-V), ensuring a robust and secure IT infrastructure.
  • Proficiently navigated and administered the O365 Admin console, overseeing Email, One Drive, SharePoint, and MS Teams operations.
4/2019 - 9/2020
Senior Information Technology Specialist
- Rocking Deals
  • Accomplishing the staff's IT needs by communicating job expectations, planning, monitoring, initiating, coordinating, and enforcing systems, policies, and procedures.
  • Preserving assets by implementing disaster recovery, backup procedures, information security, and control structures.
  • Maintaining quality service by establishing and enforcing organization standards.
  • Managing desktop, laptop, servers, and networking assets management and inventory as well.
  • Handled a team of engineers and resolved 250+ user support on a daily basis.
  • Managing network devices: Router switches, wireless modem.
  • Installed application software, antivirus & update definition patches.
  • System State backup & Restoration.
  • Managing workstations and servers.
  • Configured and managed the Network printers with department ID.
  • Resolved user queries remotely using remote assistance & Remote Desktop.
  • Provided floor support to the teammates with their daily general IT-related issues within office premises & remotely.
  • Handling Ticketing tools and submitting reports to management.
  • Weekly and monthly IT team reports submit and present the plan.
  • Ensured smooth onboarding and offboarding.
  • Critical business application configuration and management.
  • Managing dialers, pri-lines, GSM gateway, lease lines, NVR, DVR, Zoho, etc.
  • Ensured technology is accessible and equipped with current hardware and software.
11/2017 - 4/2019
Information Technology Administrator
- SAS Online
  • Managed Windows (2003, 2008, 2012, 2016) and Linux (Centos, Ubuntu, Red Hat) Exchange Servers, resolving hardware and software issues efficiently.
  • Designed and implemented robust backup strategies for offices, utilizing Dropbox for secure data backup with 100% accuracy.
  • Navigated Cloud Service environments, configuring MS Hyper V, VMware, and AWS cloud services for Virtualization.
  • Installed and managed high availability solutions, improving server uptime to 99.9%.
  • Managed NFS, Samba servers, and c-zentrix dialer, troubleshooting email clients effectively.
  • Expertise in Microsoft Windows operating systems, overseeing backups and managing printers for optimal functionality.
  • Installed and managed local and network printers, ensuring seamless desktop environments.
  • Managed Dell SonicWall and Sophos firewalls, enhancing department-specific security policies.
  • Conducted firewall and antivirus log analysis for proactive security measures.
  • Administered Network Lease lines and secure Wi-Fi deployments for 99% connectivity.
  • Managed security antivirus and policies tailored to departmental needs.
1/2015 - 11/2017
Information Technology Engineer
- Cosmic Group
  • Proficiently managed workstations and servers, overseeing the assembly/disassembly of computers, installation of operating systems, and software deployment.
  • Expertly handled Windows desktop machines/laptops (XP, Vista, 7, 8) with a focus on setup, security, antivirus updates, and software installation.
  • Identified and troubleshoot hardware and software issues, ensuring seamless network connectivity and resolving problems promptly.
  • Efficiently prepared systems for onboarding and securely handled access and backup procedures during offboarding.
  • Installed, configured, and troubleshoot email clients, including Outlook, Outlook Express, and Thunderbird.
  • Successfully managed the infrastructure of approximately 110 computer systems, addressing networking, hardware, and software issues.
  • Provided effective customer support for network-related concerns and troubleshoot problems with desktops, laptops, workstations, and LAN.
  • Installed application software, antivirus programs, and updated definition patches for optimal system performance.
  • Executed system state backup and restoration processes with precision.
  • Skillfully maintained and managed backup systems, CCTV, and biometric machines, along with handling biometric server operations.
  • Coordinated with vendors for new IT asset purchases and collaborated with ISPs to resolve internet-related issues.
  • Ensured timely resolution of hardware and network issues by managing case IDs and coordinating with vendors for optimal solutions.
3/2011 - 12/2014

Education

Master of Computer Applications - MCA in Computer Engineering
2007 - 2010
Gautam Buddha University
Bachelor of Computer Applications - BCA in Computer/Information Technology Administration and Management
2004 - 2007
Meerut College of Advance Technology - India