About Me

  • Seeking a position in reputed organization to utilize my technical skills and abilities and achieve professional growth while being resourceful.

Work Experience

Digital Operation Support (SQL)
- Savvy Corporate Private Limited
  • Maintaining live and stage environments website by performing data Insertion, updating, creation & deletion with the help of database (SQL).
  • Identifying and resolving bugs on the website to ensure its smooth operation.
  • Implementation for new environments.
  • Provide application support and production support.
  • Taken tables backup from the database before making any changes.
  • Fetch data from database for required details with the help of SQL Script.
  • Check all database tables with respective data.
  • Create Trigger, views.
  • Create deployment architecture diagrams.
  • Handle the escalations.
  • Client coordination.
  • Log analysis and troubleshooting.
  • Respond and resolve issues based on the level of criticality and provide root cause analysis (RCA) once the issues are resolved.
  • Addressing IT operation team's queries and requirements promptly and effectively.
  • Maintain daily status report including the execution summary, defect summary.
  • Generate the weekly and monthly report from helpdesk tickets and represent to management.
  • Creating JIRA tickets on daily basis to maintain task details.
  • Investigate, analyze and provide solutions for technical issues within SLA.
  • Close tickets within SLA.
  • Monitor the SLA and TAT for Helpdesk tickets.
  • Team Management.
  • Backup & Restore data.
  • Product upgrade from staging environment to production environment.
  • Coordinating with Store managers.
  • Troubleshoot issues from email or call.
  • Performed regular data validation and cleansing, optimizing database quality standards.
  • Provided clear and concise step-by-step technical support to guide clients.
  • Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
  • Created technical documentation to track history and use for reference.
  • Troubleshoot and debugged software to check and rectify discrepancies.
Oct 2020 - Till Date
Jubilant Foodwork Pvt Ltd, Noida
Database Support Engineer (SQL)
- Savvy Corporate Private Limited
  • Work as SQL Database support for Domino's project and Dunkin donuts.
  • Maintained website live and stage environments.
  • Performed tasks like products updating, insertion, creation, POS updating, coupons creation, and finding bugs on the website.
  • Conducted checks of database table entries and addressed IT operation team's queries and requirements.
  • Taken tables backup from the database before making any changes.
  • Fetch data from database for required details with the help of SQL Script.
  • Identifying and resolving bugs on the website to ensure its smooth operation.
  • Implementation for new environments.
Aug 2018 - Sep 2020
Jubilant Foodwork Pvt Ltd, Noida
Application Support & Maintenance Engineer
- Savvy Corporate Private Limited
  • Investigate, analyze and provide solutions for technical issues within SLA.
  • Respond and Resolve issues based on the level of criticality and provide root cause analysis once the issues are resolved.
  • Troubleshoot issues using email, phone and virtual private network.
Aug 2017 - Jul 2018
Jubilant Foodwork Pvt Ltd, Noida
Application Support & Maintenance Engineer
- Choice Solution Private Limited
  • Product upgrade from staging environment to production environment.
  • Products enable/disable with respective environment.
  • Verify issue as per reported by store manager check Price mismatch, Products Enable / Disabled.
  • Troubleshoot issues from email.
  • Maintain daily orders reports.
  • Create menu with respective bands.
  • Apps, PWA & Website category sorting with respective platform.
  • Creating coupon as per requirement.
  • Restaurants timing update.
  • Manage the stores timing on daily basis as per requirement.
  • Manage user accounts.
  • Manage store manager user accounts.
Apr 2016 - Jul 2017
Jubilant Foodwork Pvt Ltd, Noida

Education

MCA
Oriental Institute of Science & Technology, Bhopal
BCA (Computer Application)
Jiwaji University, Gwalior
Intermediate (10+2)
A.C.M. Inter College
Matriculation (10th)
S.V.M. Inter College