ANKITA KAMBLE

Senior System Engineer

: www.linkedin.com/in/ankita-kamble23

About Me

  • IT Professional currently serving notice period with total 4.8 years of experience in providing technical assistance and troubleshooting for software systems.
  • Proficient in diagnosing issues, resolving customer inquiries, and ensuring seamless operation of IT services.
  • Strong communicator with a knack for translating complex technical concepts into user-friendly solutions.
  • Skilled in collaborating with cross-functional teams to implement improvements and enhance customer satisfaction.
  • Committed to delivering exceptional support and maintaining high service standards in fast-paced environments.

Work Experience

Senior System Engineer
- Infosys Pvt Ltd
  • Support Engineer with experience in managing and troubleshooting complex IT environments.
  • Proficient in utilizing tools such as Jira for issue tracking, Remedy for incident management, and Splunk for log analysis.
  • Skilled in monitoring application performance with Dynatrace and automating deployments using Jenkins and Bamboo.
  • Experienced in managing remote servers and scheduling jobs with Control-M to ensure efficient operations.
  • Adept at providing exceptional technical support and collaborating with cross-functional teams to resolve issues promptly, enhancing overall system reliability and user satisfaction.
  • Committed to continuous improvement and delivering high-quality service in fast-paced settings.
Feb 2022 - till date
Pune, India
Customer Service Associate
- Amazon Development Centre
  • Customer Service Associate with experience in delivering exceptional support to customers through email, phone, and chat.
  • Skilled in resolving day-to-day issues efficiently and effectively, ensuring a positive customer experience.
  • Proficient in identifying and troubleshooting problems, providing tailored solutions, and maintaining high service standards.
  • Strong communicator with a knack for building rapport and understanding customer needs.
  • Committed to continuous improvement and fostering customer loyalty by delivering timely and accurate information.
  • Adept at working in fast-paced environments while managing multiple inquiries simultaneously.
Sep 2020 - Jan 2022

Education

Bachelor Of Engineering
2016 - 2019
MIT Academy Of Engineering
Diploma In Information Technology
2013 - 2016
JSPM Polytechnic