Akash Mishra

Senior Infrastructure Engineer

: www.linkedin.com/in/akash-mishra-08b670190

About Me

  • To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

Work Experience

Azure Pass Developer Support Engineer
- CIEL HR Services Pvt Ltd
  • Expertise in Azure DevOps
  • Azure Data Factory
  • Azure Redis for cache
  • Azure IAM
  • Security
  • Networking
  • Virtual Machine
  • Pipeline
  • Azure Entra ID.
  • Azure Dev Storage - Repositories
  • Containers - Blob, Table, Queue.
  • Azure Media Services - Cases related to Media service and Data Migration.
Feb 2024 - Present
Pune
Senior Infrastructure Engineer I
- NIUM
  • Managing around 175 employees.
  • Look after Infrastructure and Production support and work in coordination with DevOps.
  • Infrastructure Support
  • Expertise in AWS
  • Azure
  • O365
  • Azure Active Directory
  • Intune/MDM
  • Jira
  • Sophos
  • Patch Manager
  • Zscaler
  • Slack
  • Zoom
  • Sprinto
  • Okta
  • Hex Node
  • Workspace
  • Virtual Machine
  • Security
  • Procurement Express
  • Hardware and Software Support
  • Printer
  • Windows
  • Mac
  • Mobile devices
  • DevOps Support
  • Expertise in Postgres SQL
  • Git
  • Jenkins
  • Docker
  • Puppet
  • Ansible
  • Ubuntu.
Dec 2022 - Oct 2023
Bangalore
Microsoft 365 Support Engineer / Senior Technical Advisor I
- Concentrix
  • Expertise in Azure
  • O365
  • Security
  • Exchange Online
  • SharePoint Online
  • Teams Online
  • OneDrive for Business
  • Azure Active Directory
  • Intune/MDM
  • Networking
  • VM
  • OAuth
  • PowerShell Scripting
  • Billings.
July 2021 - September 2022
Pune
Senior Customer Executive
- HCL Tech
  • Providing customer assistance for various issues including Wi-Fi, mobile, TV, telephone, sales, refund, billing, and retention.
  • Providing customer assistance pertaining to technical issues related to backend applications, networking, upselling, vouchers, and refunds.
January 2019 - April 2021
Lucknow

Education

B.A.
2015 - 2017
City Academy Degree College, Lucknow

Certifications

Microsoft - 900
  • Microsoft 365 Fundamentals.
Microsoft - 500
  • Microsoft 365 Security Administration.
O-Level Course
  • (C, C++, Database).
CCC Course