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Job DescriptionAbout the RoleAs an Application Developer, you'll support Verizon's call center application development, enabling agents to provide seamless customer service. Under the guidance of a technical lead, you will work as part of a team to design, develop, and implement features for our customer service applications.Key ResponsibilitiesDesign and develop application features based on business requirements.Oversee the complete Software Development Life Cycle (SDLC), from concept through design, development, unit testing, release, and ongoing support.Work within agile processes, ensuring projects are delivered on time through sprint cycles.Collaborate with team members and cross-functional teams to maintain effective communication and ensure project success.Required Skills & QualificationsExperience:1+ years of relevant work experience.Proficiency in Frontend/Web technologies: React JS, CSS, HTML.Experience with server-side languages: Node.js, Java, and frameworks like Spring and Spring Reactive.Knowledge of SQL and NoSQL databases: MongoDB, MySQL, Postgres.Experience with RESTful API development.Proficiency with GIT and version control systems.Familiarity with SDLC and Agile Development methodologies.Preferred SkillsStrong analytical and problem-solving skills.Willingness to take on complex challenges, especially in mission-critical applications.Excellent communication skills to work effectively with both technical and non-technical teams.Work EnvironmentHybrid Role: Includes work from home and assigned office days based on your manager's guidelines.
Job DescriptionAbout the RoleWe are looking for a highly skilled and imaginative Visualization and Operations Support Manager to elevate executive presentations and streamline operations for our India location. This role blends creativity and organizational expertise to transform complex business concepts into compelling stories while ensuring smooth collaboration between onshore and offshore teams.Key ResponsibilitiesPresentation and VisualizationCreate visually captivating presentations that communicate complex business concepts effectively.Work closely with teams to understand goals and translate ideas into engaging, impactful narratives.Conceptualize visuals, design graphics, videos, and animations to enhance business presentations.Research and implement industry-leading practices in graphics development and advanced visualization tools.Operations and CollaborationAct as a bridge between India and US offices, ensuring seamless communication and collaboration.Manage timelines, coordinate culture committee initiatives, newsletters, and cross-location projects.Provide team support, including meeting notes, action documentation, and administrative tasks.Streamline team operations, enabling focus on core objectives and driving efficiency.Stakeholder EngagementEngage with diverse stakeholders, ensuring alignment and coherence in project deliverables.Regularly update business knowledge repositories and ensure the organization adheres to best practices.Key Skills & ExpertiseMust-Have SkillsAdvanced visualization and design skills using PowerPoint, Google Slides, and Adobe tools.Strong storytelling and communication skills to translate business needs into compelling narratives.Excellent organizational and project management skills to handle multiple initiatives simultaneously.Proven ability to connect with stakeholders and generate actionable insights for diverse teams.Experience in corporate settings, preferably in similar roles, with a deep understanding of business challenges.Preferred SkillsExperience with Google Suite (Spreadsheets, Slides, Sites, etc.) and advanced design tools.Market research, consulting, and/or strategy experience.Strong analytical, verbal, and written communication skills to interact with senior leadership.Familiarity with shift-based work schedules as per business requirements.Even Better If You HaveMaster’s degree in Analytics, Design, or related fields.Experience working independently under tight deadlines with a focus on delivering accurate results.Ability to quickly learn and navigate critical paths to solve complex problems.Motivation to identify opportunities for operational improvements and drive meaningful change.Work EnvironmentHybrid Role: Defined work location with a mix of remote work and assigned office days.
Job DescriptionAbout the RoleThe Operational Excellence Analyst plays a pivotal role in supporting the implementation and continuous improvement of operational processes across the organization. The ideal candidate will contribute to identifying areas for improvement, process optimization, and enhancing efficiency through structured methodologies. This role focuses on delivering high-quality outputs while collaborating with cross-functional teams and adhering to organizational goals.Key ResponsibilitiesProcess Optimization:Assist in process mapping, documentation, and identifying inefficiencies to streamline workflows.Data Analysis:Conduct detailed data analysis to identify trends, areas of improvement, and potential process enhancements.Continuous Improvement Initiatives:Support and drive operational excellence initiatives, ensuring alignment with organizational objectives.Collaboration:Work closely with cross-functional teams, including HR, to implement frameworks, tools, and methodologies that enhance efficiency and quality.Documentation:Create, maintain, and update process documentation to reflect the latest changes and best practices.Project Support:Contribute to project management efforts, ensuring timely delivery and adherence to quality standards.Key Skills & ExpertiseTechnical SkillsExpertise in process mapping and business analysis.Proficiency in data analysis tools and techniques.Strong documentation skills to produce clear and concise process guidelines.Basic understanding of project management methodologies.Core CompetenciesStrong problem-solving and analytical thinking.Effective collaboration and communication skills to work with cross-functional teams.Ability to adapt and contribute in a dynamic, fast-paced environment.Grade-Specific FocusProduce deliverables within the assigned discipline, ensuring quality and timeliness.Learn and develop skills to work effectively within a team environment.Work under the guidance of senior practitioners to support operational excellence initiatives.Experience4–7 years of experience in operational excellence, process mapping, HR operations, or related domains.
Job DescriptionAbout the RoleWe are looking for a highly skilled Mainframe Developer with extensive expertise in mainframe technologies and modern development practices. The ideal candidate will be proficient in legacy systems like PL/I, JCL, VSAM, and CICS, with experience in integrating these systems into modern CI/CD pipelines and leveraging Agile methodologies to drive impactful results.Key ResponsibilitiesApplication Development & Maintenance:Design, develop, and maintain complex PL/I applications in mainframe environments.Database Expertise:Work extensively with IDMS and DB2 database systems and related tools.CI/CD Process Development:Develop pipelines using Jenkins, Git, Artifactory, and Jira to streamline CI/CD processes.Impact Analysis & Work Package Estimation:Conduct in-depth analysis and estimation for complex mainframe applications.RESTful Services Development:Design and implement RESTful services, leveraging expertise in SOAP and REST concepts.SDLC Best Practices:Ensure adherence to software development life cycle (SDLC) principles in all project phases.Agile Collaboration:Actively contribute to projects following Traditional and Agile/Scrum methodologies.Key Skills & ExpertiseTechnical SkillsMainframe Technologies:Proficiency in PL/I, JCL, VSAM, and CICS.Database Management:Strong knowledge of IDMS, DB2, and associated tools.CI/CD Tools:Expertise in tools like Jenkins, Git, Artifactory, and Jira.Integrated Development Environments (IDEs):Skilled in using IDz (IBM Developer for z/OS).Web Services:Advanced knowledge of SOAP and REST for building web services.Core CompetenciesStrong analytical skills for Impact Analysis and estimation of work packages.Deep understanding of SDLC principles and ability to apply them in development projects.Familiarity with both Traditional Waterfall and Agile/Scrum methodologies.Experience5–8 years of hands-on experience in mainframe development and related technologies.
Job DescriptionAbout the RoleWe are seeking a skilled Software Engineer specializing in embedded and network systems to join our team. This role focuses on developing, integrating, and applying engineering practices for advanced technologies like wireless/satellite networks, IoT, 5G edge, and automation platforms. You will work on a variety of cutting-edge applications involving connected devices, network systems, and edge compute platforms.Primary ResponsibilitiesDevelop and integrate engineering practices in technologies such as application and embedded software for wireless and satellite networks, connected devices, and IoT.Collaborate on 5G edge computing, B2X applications, and Telco Cloud platforms.Work on the integration of network systems and operations across standards and protocols.Implement and optimize software using BCM Chipsets, with a focus on DNX Architecture (Qumran UX & AX).Key Skills & ExpertiseTechnical SkillsHands-On Expertise:BCM Chipsets, specifically DNX Architecture (Qumran UX & AX).Programming expertise in C and strong understanding of data structures.Network Protocols:Working knowledge of MPLS, L2, and L3 protocols (at least 2 from these categories).Additional Skills:Knowledge of Python is preferable.Familiarity with Agile methodologies.Working exposure to tools like JIRA, Bitbucket, and GIT.Preferred KnowledgeFamiliarity with embedded software engineering tools and standards.Exposure to CAN bus systems and related protocols.Understanding of database technologies (e.g., SQL, PL/SQL, Oracle, MSSQL Server).Experience4–6 years of relevant experience in embedded software development, network systems, and application software.Location: Bengaluru
Job DescriptionAbout the RoleAs a Full Stack Developer at Verizon, you will play a key role in designing, developing, and enhancing complex software systems for high-performance applications. Working in a dynamic, agile environment, you will be responsible for delivering high-quality, scalable solutions that meet the needs of our business stakeholders and customers. You will also contribute to the creation of reusable code and libraries for future use, while collaborating with multi-functional teams.Key ResponsibilitiesSoftware Development: Design, develop, and maintain software systems by evaluating and analyzing product requirements.Feature Implementation: Implement features, functions, and enhancements while ensuring high code quality.Testing & Deployment: Translate designs into high-quality code, write unit tests, and ensure smooth releases to production.Agile Process: Follow and improve processes including code review, and adapt sprint plans to meet release timelines in an agile environment.Collaboration: Work independently and collaborate excellently within teams and across teams.Domain Knowledge: Build deep domain knowledge and develop reusable code and libraries for future use.Required Skills & QualificationsEducation: Bachelor’s degreeExperience:Proven experience in developing software products and systems.Solid understanding of agile software development.Familiarity with application, data, and infrastructure architecture disciplines.Proficiency in Java/J2EE, Springboot/MVC, JMS, and Kafka.Experience with developing frontend frameworks such as ReactJS or AngularJS.Proficiency in frontend languages: HTML, CSS, and JavaScript.Experience in designing and developing RESTful APIs.Strong knowledge of Databases (Oracle), NoSQL DBs (e.g., MongoDB, HBase), Caching mechanisms, and Load Balancing.Experience with Microservice Architecture, Cloud Computing, and Docker Containers.Experience working with AWS for service deployment.Knowledge of Object-Oriented Design, Agile Scrum, and Test-Driven Development (TDD).Preferred SkillsLinux troubleshooting experience.Excellent written and verbal communication skills, including negotiation and presentation.Exposure to Go Programming Language is a plus.Work EnvironmentHybrid Role: Includes work from home and assigned office days, based on your manager’s guidelines.Location: Hybrid (Work From Home + Assigned Office Days)Experience: 3-8 YearsLocation: Hyderabad
Job DescriptionAbout the RoleAs the AI&D Engr III Spec - Data Science - AI Product Manager, you will play a pivotal role in bridging business needs with cutting-edge data science techniques. You will collaborate closely with business stakeholders to understand problem statements, incubate innovative ideas, and design AI/ML solutions that drive product effectiveness, personalization, and operational efficiencies. By uncovering insights through data analysis, you will guide strategic decisions and identify optimization opportunities for the business.Key ResponsibilitiesBusiness Engagement: Work closely with business stakeholders to understand their needs and architect innovative AI-driven solutions.Data Science & Analysis: Use advanced data modeling and analysis techniques to uncover actionable insights that drive business outcomes.Solution Design & Implementation: Develop AI-driven solutions to improve personalization, customer experience, and operational efficiencies.Roadmap & Prioritization: Collaborate with stakeholders to prioritize business use cases and build a strategic roadmap.Cross-Team Collaboration: Work with data analysts, software developers, and other data science professionals to deliver end-to-end AI/ML solutions.Domain Expertise: Leverage domain knowledge to associate business opportunities with analytical solutions and implement impactful data science-driven use cases.Problem-Solving & Optimization: Diagnose business bottlenecks and provide data-driven recommendations to optimize operations.Communication: Communicate insights, findings, and strategic recommendations to senior leadership through compelling narratives.Required Skills & QualificationsEducation: Bachelor's degree or 4+ years of relevant work experience.Experience:3+ years of experience in data science applied to business contexts.Prior experience in a Product team, with a product mindset.Extensive experience with AI solutioning in areas like workforce optimization, reliability, energy optimization, etc.Strong communication, presentation, and collaboration skills.Experience in building impactful data science use cases and driving personalization efforts.Expertise in machine learning and predictive modeling.Solid knowledge of SQL and experience with data analysis and exploratory data analysis (EDA) using Python.Excellent problem-solving and critical thinking skills, with the ability to prioritize use cases and build effective roadmaps.Ability to create strong narratives and effectively communicate insights to leadership.Preferred SkillsCross-Team Collaboration: Experience working with diverse teams across business lines, with a strong ability to work in cross-cultural environments.Testing Expertise: Experience with A/B testing and multivariate testing, with the ability to provide actionable recommendations.Advanced Data Analysis: Expertise in statistical tools, database queries, and spreadsheets for comprehensive data analysis.Agile & DevOps Experience: Exposure to agile development models and dev-ops practices.Executive Communication: Ability to communicate effectively with senior management, providing strategic insights and recommendations.Exposure to GenAI: Familiarity with Generative AI and Prompt Engineering.Project Management: Experience managing time-bound project deliverables across multiple stakeholders.Work EnvironmentHybrid Role: Includes both work-from-home and office days based on the manager’s guidelines.Location: Hybrid (Hyderabad, Chennai)Experience: 4-6 Years
Job DescriptionAbout the RoleAs a Lead Software Engineer for our Open Stack Web Platform, you will be responsible for leading multiple software engineering teams, both internally and externally, to design and develop complex software architecture. This platform plays a crucial role in supporting one of the largest globally integrated networks. Your leadership and expertise will directly contribute to enhancing customer experiences and keeping us at the cutting edge of technology.Key ResponsibilitiesLeadership & Team Management: Lead engineering teams responsible for web and API software development, ensuring timely and quality delivery of platform releases.Collaboration with Stakeholders: Work closely with stakeholders to define release content and ensure platform growth aligns with competitive demands.Triage and Support: Handle major platform issues and coordinate triage efforts to resolve them quickly, ensuring minimal impact on customer experience.Architecture & Documentation: Design and document software architecture guidelines, ensuring high performance and scalability of the platform.Continuous Improvement: Stay updated on industry trends and best practices to drive improvements in systems, applications, infrastructure, and processes.Innovation & Problem-Solving: Leverage your creative thinking and problem-solving skills to come up with innovative solutions for complex problems.Required Skills & QualificationsEducation: Bachelor's degree or 6+ years of relevant experience.Experience:4+ years of experience in software engineering, especially in Java Web Stack.Strong understanding of Enterprise Ready Applications Delivery and a proven track record in software architecture and design.Ability to develop key performance indicators (KPIs), performance experience metrics (PXQ), and other critical metrics for each engagement.Strong decision-making skills and ability to work independently.Forward-thinking approach to anticipate customer needs and translate them into planned deliverables.Ability to work in a fast-paced environment, handling multiple competing priorities while meeting deadlines.Preferred SkillsArchitecture & Design Patterns: Knowledge of large-scale software architecture and design patterns.Domain Expertise: Understanding of Enterprise Data Architecture (EDA) and familiarity with the supply chain domain.Communication Skills: Excellent written and verbal communication skills, with the ability to communicate complex technical concepts to diverse audiences.Innovation: Proven ability to apply out-of-the-box thinking and deliver quick-win solutions.Work EnvironmentHybrid Role: Includes both work-from-home and office days as assigned by your manager.Location: Hybrid (Chennai)Experience: 6-10 Years
Job DescriptionAbout the RoleAs part of the Central Strategy Team, you will engage with senior leadership across delivery and support teams to create, evaluate, and implement strategic initiatives that drive organization-wide improvements. Your role will involve working closely with startups, evaluating emerging technologies, setting up Centers of Excellence (CoEs), and helping to build connections with the startup ecosystem. The role will also involve driving innovation initiatives, improving business processes, and overseeing key strategic programs.Key ResponsibilitiesStartup Engagement:Connect and interact with the startup ecosystem to bring innovative solutions to Verizon.Collaborate with partners to identify and bring the best startups to drive innovation across the organization.Translate startup ideas into full-fledged solutions that address unarticulated needs of the business.Improve the process for engaging startups and creating meaningful partnerships.Market Research & Strategy:Conduct customized market research and stay updated on business and technology trends.Analyze reports, conduct research, and develop actionable recommendations for the leadership team.Drive and implement a new operating model for strategic initiatives.Communication & Reporting:Define and adhere to a standard reporting and communication mechanism for startup engagement, CoEs, and market research activities.Build strategic partnerships with business units across Verizon to improve innovation initiatives.Develop a calendarized approach for initiatives, targeting at least one campaign per business unit every 6 months.Process Improvement & Innovation Culture:Improve processes to increase the conversion rate of startup deployments.Create clear communication for patent processes across the organization.Organize internal campaigns and events (one per month) to engage employees and increase participation in VzT Live.Partner with external companies to drive external innovation opportunities.Actively contribute to fostering an innovation culture within Verizon.Required Skills & QualificationsEducation: Bachelor’s degree or 4+ years of relevant work experience.Experience:4+ years of experience in business operations or project management.Proven experience in startup ecosystems and driving process improvement initiatives.Track record of success in managing strategic initiatives and identifying new areas of opportunity for business improvement.Preferred SkillsOwnership & Accountability: A go-getter with strong ownership of projects and accountability for results.Cross-functional Teamwork: Experience working in cross-functional teams and managing multiple priorities.Communication Skills: Strong spoken and presentation skills, including creating decks and delivering insights.Market Research: Experience providing actionable insights through market research to senior leadership.Certifications: PMP or equivalent certification is a plus.Work EnvironmentHybrid Role: Defined work location that includes work-from-home and office days as assigned by your manager.Location: Hybrid (Hyderabad)Experience: 4-8 Years
Job DescriptionAbout the RoleAs a Principal Engineer in the Verizon Business Group, you will play a critical role in developing cutting-edge, AI-powered platforms and applications that drive the next generation of customer experiences. This is a highly impactful position where you will design, implement, and optimize end-to-end AI solutions, integrate Google CCAI (Contact Center AI), and leverage Gemini 1.5 for advanced AI applications. Your expertise will guide engineering teams, driving AI innovations for both internal and customer-facing platforms.Key ResponsibilitiesArchitecture Design:Lead the design of end-to-end AI solutions on Google Cloud Platform (GCP).Integrate Google CCAI and Gemini 1.5 to create advanced conversational AI applications and enhance contact center solutions.Design scalable, robust architectures for AI models, pipelines, and platforms to optimize customer experience.Technical Leadership:Provide mentorship to engineering teams, ensuring best practices for AI model development, deployment, and optimization.Oversee the development of scalable AI solutions, including data ingestion, pre-processing, model training, deployment, and ongoing monitoring.Solution Development:Lead the development and optimization of AI models for diverse applications, leveraging Gemini 1.5 for tasks like text generation, code generation, and creative content creation.Ensure solutions are optimized for performance, scalability, and cost-efficiency on GCP.Implement cutting-edge technologies to deliver high-impact AI-driven applications, enhancing sales and service functions across business units.AI Expertise & Innovation:Stay current with advancements in AI and Generative AI (including Large Language Models), identifying new opportunities for business applications.Lead innovation initiatives and proof-of-concept projects to integrate AI technologies into Verizon's platform.Collaborate with internal teams and external stakeholders to explore and implement the latest AI trends.Full Development Lifecycle:Drive the development, migration, and transformation of applications to modern AI architectures and technologies.Work with the CCAI platform team to integrate Verizon-specific platform features and enhance capabilities.Troubleshoot and resolve technical issues throughout the development, testing, and production phases.Ensure security best practices are maintained in code and infrastructure.Cloud & DevOps:Implement and optimize cloud-based solutions using Google Cloud, focusing on services like Vertex AI, AutoML, and AI Platform Pipelines.Utilize containerization technologies such as Docker, and collaborate with DevOps teams to enhance deployment pipelines and processes.Ensure that applications and AI solutions are optimized for cloud environments with a focus on performance and scalability.Required Skills & QualificationsEducation: Bachelor’s degree or 6+ years of relevant work experience in AI/Software Engineering.Experience:Proven experience as an AI Architect or in a similar leadership role, specifically on GCP.Expertise in Google Cloud AI Platform, including Vertex AI, AutoML, and other AI-related services.Hands-on experience with Google CCAI, including agent design, dialogue flow creation, and integration with contact center solutions.Strong experience with Generative AI models such as Gemini 1.5, OpenAI, and similar large language models.Proficiency in Python, Java, or similar programming languages used in AI development.Experience with data modeling, and utilizing AI/ML frameworks like TensorFlow, PyTorch, and scikit-learn.Deep understanding of AI/ML model development, deployment, and scaling in cloud environments.DevOps & Cloud Expertise:Solid experience with cloud-based development and deployment, specifically in Google Cloud.Familiarity with containerization technologies like Docker, and proficiency in CI/CD tools such as Git, Jenkins, and GitLab.Understanding of DevOps principles and best practices for continuous integration, delivery, and monitoring.Additional Skills:Experience in Agile/Scrum methodologies and collaborative development environments.Strong debugging and troubleshooting skills, with the ability to resolve complex production issues.Knowledge of secure coding practices and principles.Familiarity with AWS, Kubernetes, PostgreSQL, and other cloud technologies is a plus.Preferred SkillsSecurity: Knowledge of security best practices in AI and cloud-based development environments.Pipeline Management: Familiarity with EKS, CI/Helm/CD, and managing complex pipelines.Work EnvironmentHybrid Role: Defined work location that includes work-from-home and office days as assigned by your manager.Location: Hybrid (Hyderabad/Chennai)Experience: 6-10 Years
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