Job descriptionResponsibilities:Respond to and resolve customer requests related to software, hardware, and network operations.Provide fast, efficient, and friendly customer service.Log into the call system to receive HHO's.Resolve problems with or without remote tools.Consistently achieve First Contact Resolution performance metric.Accurately document calls and cases.Customer Interaction:Be aware of customers' time constraints and work within those limits.Keep customers informed of resolution steps if the ticket needs to be dispatched.Follow up on Service Centre cases and requests to completion.Provide clients with problem reference numbers and request numbers.Enter all troubleshooting/resolution steps into the ticket for the 321 team.Touch all tickets on a first-in, first-out basis, calling the customer daily.Escalate tickets as needed if on-site support is required.Resolve a minimum of 12 tickets per day (1.5 tickets per hour worked).Service Level Agreement (SLA) Compliance:Manage time and workload to meet predetermined service levels.Team Collaboration:Assist in cross-training and communicate quick fixes.Maintain data accuracy in the Service Centre through contact validation.Understand the various media sources that interface with the Service Desk.Champion, implement, or support change.Identify process efficiencies within the Service Centre and take corrective action.Discover and document processes and procedures for the team or Knowledgebase.Provide one knowledge script per week on commonly seen tickets.Skills & Knowledge:Working knowledge of data and voice network concepts.Analytical and diagnostic skills.Languages: English and local languages of the countries it supports.Preferred:ITIL Foundations Certification.Microsoft Desktop Administration certification.

Hi,Greetings from GSPANN Technologies.We are looking for Associate AdminJob Role- Associate AdminExperience - 1+ Year/ fresherJob Type- FulltimeLocation: Pune, Gurgaon, NoidaSkill Requirements                  Diploma in Travel Industry or graduate (B.COM); additional qualifications in Office Administration are a plus             Proficiency in MS Office (Word, Excel, PowerPoint)             Strong organizational and multitasking skills             Excellent verbal and written communication skills             Ability to work independently and as part of a team             Attention to detail and problem-solving skills             Positive attitude and willingness to learnRole and Responsibilities        Assist in scheduling meetings and events        Manage office supplies and inventory        Maintain and update internal databases        Handle incoming and outgoing mail        Prepare and format documents and reports        Answer and direct phone calls and emails        Support the team with clerical tasks as needed        Help organize and maintain office common areas        Assist in coordinating travel arrangements

Experience Required : 5 Years +Job Type : FTENumber of positions : MultipleLocation : GSPANN Location (Delhi/NCR), Pune, HyderabadTechnical Skill Requirements :Node with AWS, (S3, EC2, Lambda) Cloud Formation (or terraform), TypescriptGood to have: RDS) OR MongoDB, PythonRole and ResponsibilitiesManaging the complete software development process from conception to deploymentMaintaining and upgrading the software following deploymentManaging the end-to-end life cycle to produce software and application.Overseeing and guiding the analyzing, writing, building, and deployment of softwareOverseeing the automated testing and providing feedback to management during the development processModifying and testing changes to previously developed programsRequired Skills5+ years of experience in developing enterprise level applications, using NodeJS, CSS, HTML & AWS with (S3, EC2, Lambda) Cloud Formation (or terraform), TypescriptExperience working with AWS (lambdas, Dynamo DB)Worked on Rest APIExcellent verbal and written communication and collaboration skills to effectively communicate with both business and technical teams.Comfortable working in a fast-paced, result-oriented environment.

Job Profile:Bachelors Degree in Computer Science or related field requiredMinimum 2 years experience designing and implementing time series forecasting.Minimum 2 years experience designing and implementing machine learning solutions including supervised and unsupervised models.Object oriented programming skills in one of Scala, Java, Python, C++.Strong knowledge and understanding of machine learning pipelines from standardization, normalization, clustering, modeling, scoring, validationTime series forecasting using regressions models and Recurrent Neural Networks (RNN) including LSTM .Common data science toolkits, such as NumPy Pandas scikit-learn Matplotlib etc.Deep learning frameworks such as PyTorch TensorFlowGood scripting and programming skillsProcessing, cleansing, and verifying the integrity of data used for analysisCreating automated anomaly detection systems and constant tracking of its performanceSQL and NoSQL databases such as PostgreSQL Cassandra MongoDB etc. is a plusPast history with AWS is a plusResponsibilities:Design machine learning systemsResearch and implement appropriate ML algorithms and toolsDevelop machine learning applications according to requirementsSelect appropriate datasets and data representation methodsTrain ML/AI algorithms and test them for accuracy, precision and recall.Perform statistical analysis and fine-tuning using test resultsTrain and retrain systems when necessaryExtend existing ML libraries and frameworks

Design, build, and maintain data infrastructure for both production and internal researchResponsibilities:Design, build, and maintain data infrastructure for both production and internal researchDesign platform and tools to facilitate researchAdminister and maintain computing clusterMaintain production job schedulerSetup and Maintain authentication systems for API'sInterfacing with data vendor APIJob Profile:2+ Years of job-related experience and Bachelor's, Master's in Computer Science or equivalent experienceProficiency within C++ or PythonBasic DevOps skillsGood experience in MongoDB, Cassandra, KafkaBroad experience in overall system design and implementationAbility to design scalable systemsAn understanding of domain modeling and fluent interfaceExperience applying design patterns in concurrency scenariosFamiliarity with Web technologies (HTML, CSS, DOM, JavaScript, and SVG) and web standards (HTML5)Proven experience in designing persistence and caching models using both SQL and NoSQL (MongoDB)Excellent communication and collaboration skills

Job Description:Design and Development:Design, develop, and deploy automation solutions using Power Platform or Automation Anywhere A360 to streamline business processes.Create reusable scripts to extend automation capabilities.Utilize basic programming knowledge (e.g., Python, JavaScript, or VBScript) for scripting, data transformation, and custom logic within bots.Maintenance and Troubleshooting:Maintain and troubleshoot existing bots, ensuring minimal downtime.Perform strong analytical and troubleshooting activities to handle bot failures and exceptions.Automation and Optimization:Automate ticket handling, workflows, and record management in ServiceNow to improve service delivery.Collaborate with business stakeholders to identify automation opportunities and optimize existing processes.Conduct process assessments and document automation workflows.Documentation:Prepare and maintain technical documentation, including Process Design Documents (PDD) and Solution Design Documents (SDD).Compliance:Ensure that all automation solutions adhere to security, compliance, and governance standards.Qualifications:2-3 years of hands-on experience in process automation using Power Automate or Automation Anywhere A360.Skills:Strong analytical and troubleshooting abilities for handling bot failures and exceptions.Ability to interact with business stakeholders and technical teams to gather requirements and provide updates.Experience in creating and maintaining technical documentation, including PDDs and SDDs.Certifications (Preferred):Automation Anywhere Certified Advanced Professional.ServiceNow certifications are a plus.

Job descriptionPolicy Development and Maintenance:Develop, implement, and maintain security policies, standards, and procedures aligned with business objectives and regulatory requirements.Collaborate with senior leadership and relevant departments to ensure compliance with governance frameworks.Align organizational security practices with established frameworks (e.g., NIST, ISO 27001, COBIT).Control Design and Implementation:Assist in reviewing and enhancing policies, procedures, and controls to meet SOC 2 standards.Design and implement controls aligning with SOC 2 requirements across access management, encryption, incident response, and system availability.Conduct gap assessments to identify deficiencies in the control environment and develop remediation plans before audits.Compliance and Risk Management:Provide regular updates on compliance and risk status to executive leadership and the board.Test the design and operational effectiveness of internal controls relevant to financial reporting (e.g., SSAE 18).Familiarity with SOC 1 audits focusing on internal controls over financial reporting (ICFR).Design and implement risk mitigation controls to address identified risks, including technical and procedural changes.Continuously monitor and identify potential risks, vulnerabilities, and threats to the organization’s operations.Audit Coordination and Documentation:Maintain and update a risk register, tracking identified risks, mitigation efforts, and residual risks.Coordinate internal and external compliance audits, ensuring findings are addressed and remediation plans implemented.Maintain proper documentation of compliance activities and prepare reports for regulatory bodies and internal stakeholders.Ensure that implemented controls are functioning effectively throughout the audit period.Incident Response and Reporting:Lead incident response activities, ensuring prompt and efficient handling of security breaches, compliance violations, or system failures.Present GRC metrics and risk posture through dashboards to keep leadership informed.Analyze SOC 2 Type 2 audit reports, interpret findings, and make recommendations for strengthening controls or maintaining compliance.Vendor Management:Ensure third-party vendors comply with the organization’s security and compliance requirements.Client Interaction and Education:Work with clients to help them understand security, monitor their compliance, and establish security objectives.Refresh and maintain the security policy set and produce a new roadmap for security.Team Collaboration and Knowledge Sharing:Work closely with the SOC team to ensure the quality of the delivered work is maintained.Manage client security questionnaires and requirements.Foster a good attitude towards continuous learning and knowledge-sharing.Be a self-motivated team player with the ability to learn and retain new skills in a changing technical environment.Cloud Security:Experience with securing applications deployed on cloud platforms (Google, Microsoft, AWS).Qualifications:Experience:10+ years of experience Skills:RemediationFinancial ReportingAccess ManagementCOBITISO 27001MicrosoftRisk ManagementStakeholder ManagementOperationsAuditingCertifications:Industry-relevant certifications in the Cyber Security domain.Location:Bengaluru

Job Description:Responsibilities:Prompt Design and Development:Design and develop prompts for various applications, including text generation, translation, question answering, and creative writing.Collaborate with product teams, data scientists, and engineers to understand user needs and translate them into effective prompts.Analysis and Iteration:Analyze and iterate on prompts based on performance metrics and user feedback to ensure high-quality outputs.Conduct experiments and research to test new prompting techniques and optimize existing workflows.Research and Documentation:Stay up to date on the latest advancements in natural language processing (NLP) and AI, and apply those insights to your work.Document and communicate your work clearly and concisely to technical and non-technical audiences.Qualifications and Skills:Technical Skills:Strong understanding of NLP, ML concepts and techniques, and AI-generated content development.Experience working with large language models and other AI systems.Proficiency in AI-related tools such as ChatGPT and data analysis techniques.Proficiency in programming languages such as Python and experience with relevant libraries and frameworks.Communication and Collaboration:Excellent written and verbal communication skills, with a passion for language and storytelling.Ability to collaborate effectively with a cross-functional team.Analytical and Creative Skills:Ability to think creatively and solve problems, adapting to new challenges and changing priorities.Strong analytical skills and attention to detail to evaluate and optimize prompts.Key Skills:Analytical SkillsDesign EngineeringData AnalysisTranslationProgrammingCreative WritingResearchContent DevelopmentPythonLocation:BengaluruExperience:1 - 4 years of experience in relevant fields.

Job Description:Responsibilities:Develop and execute detailed test plans and test cases for manual testing.Perform regression testing to identify software defects.Collaborate with developers and product managers to understand requirements and user stories.Design and develop automated test scripts using tools like Selenium and Java.Maintain and enhance existing test automation frameworks.Execute automated tests and analyze results to ensure software quality.Handle SIT defect management and coordinate with vendor/application teams for resolution.Primary Skills:Banking Domain - PaymentsProven working experience in automation testingAPI TestingTest Plan and Test Case PreparationDatabase TestingExperience:Minimum of 6+ years of experienceExperience in manual (SIT QA role), API testing, and automation testingExperience in automation testing with either UFT and Java (Selenium)Strong expertise in SIT testing methodologiesGood amount of work experience with the Payments domainShould be a team player for delivering QA testingKey Skills:Automation TestingManual TestingTest ScriptsBankingAPI TestingTest PlanningRegression TestingSeleniumSoftware QualityDefect ManagementExperience:1 - 6 yearsLocation:Chennai

Job Description:Responsibilities:Model Design and Implementation:Design and implement generative AI models, including GANs, VAEs, and transformers, as well as large language models such as GPT, BERT, LLAMA, and similar to create high-quality synthetic data and other outputs.Technology and Data Analysis:Use cutting-edge technologies to create a faster, more capable AI.Preprocess and analyze large datasets to train and validate AI and LLM models.Analyze statistics, data, and algorithms for projection accuracy.Use AI analysis to make strategy recommendations that align with company goals.Collaboration and Integration:Work with a team of machine learning and data engineers to ensure seamless AI development and integration.Collaborate with software engineers to integrate AI models into production systems, ensuring scalability, reliability, and performance.Research and Documentation:Stay current on AI knowledge, trends, and regulations, and proactively apply them to enhance existing solutions.Collect, organize, and present progress to team leadership and stakeholders.Maintain thorough documentation of models, experiments, and methodologies.Qualifications:Experience:Proven experience in developing and deploying machine learning models in real-world applications.Hands-on experience with GANs, VAEs, transformers, and LLMs such as GPT, BERT, LLAMA, and similar, with experience on TensorFlow, PyTorch, Keras, or Apache MXNet.Familiarity with natural language processing libraries such as NLTK, spaCy, or Transformers.Experience in computer vision tasks using frameworks like OpenCV, TensorFlow Object Detection API, or PyTorch Vision.Familiarity with cloud platforms like AWS, GCP, or Azure.Technical Skills:Proficiency in programming languages such as Python, Java, or C++, with experience in libraries and frameworks for AI development.Strong understanding of machine learning algorithms, deep learning architectures, and optimization techniques.Problem-Solving and Communication:Excellent problem-solving skills and the ability to work effectively in a fast-paced, collaborative environment.Effective communication skills with the ability to convey complex technical concepts to non-technical stakeholders.Project Management:Demonstrated ability to manage multiple projects simultaneously and deliver high-quality results on time.Additional Information:Experience: 1 - 5 yearsLocation: BengaluruKey Skills:Computer VisionDeep LearningC++GCPMachine LearningProgrammingTransformersNatural Language ProcessingApachePython