Design, build, and maintain data infrastructure for both production and internal researchResponsibilities:Design, build, and maintain data infrastructure for both production and internal researchDesign platform and tools to facilitate researchAdminister and maintain computing clusterMaintain production job schedulerSetup and Maintain authentication systems for API'sInterfacing with data vendor APIJob Profile:2+ Years of job-related experience and Bachelor's, Master's in Computer Science or equivalent experienceProficiency within C++ or PythonBasic DevOps skillsGood experience in MongoDB, Cassandra, KafkaBroad experience in overall system design and implementationAbility to design scalable systemsAn understanding of domain modeling and fluent interfaceExperience applying design patterns in concurrency scenariosFamiliarity with Web technologies (HTML, CSS, DOM, JavaScript, and SVG) and web standards (HTML5)Proven experience in designing persistence and caching models using both SQL and NoSQL (MongoDB)Excellent communication and collaboration skills

Amazon is hiring For SEPO Level 2 (Work From Home)About the teamThe mission of Shopping Experience Protection Operations is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.Selling partner risk operations investigator will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. They will have experience in the ecommerce payments space, previous trust and safety experience and experience succeeding in a customer-driven workplace. Investigators will be analytical and capable of succeeding in a fast-paced team environment.These Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.SPRO Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.Key job responsibilitiesThis includes, but is not limited to:• Researches and evaluates facts surrounding seller transactions• Takes appropriate action on investigated transactions based on established standard operation procedure and tools• Documents their actions by providing detailed annotations• Communicates with external customers via phone or email during the investigation process• Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process• Understand the issue and make best use of the available resources to resolve it• Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard• Communicate with internal and external stakeholders• Understand performance metrics to create analysis for driving business goals• Meet predetermined and assigned productivity targets and quality standardsBasic qualificationsEducation Qualification: Graduate in any disciplineWork Experience: 0 to 1 yearsCommunication Skills- Excellent communication skills (written and spoken) in English languageAbility to handle and interpret large sets of dataDemonstrated ability to work in a team in a very dynamic environmentPreferred qualificationsDemonstrated problem solving and analytical skillsProven ability to work productively and efficiently in an independent settingProven ability to clearly communicate with managers and associates at all levelsGlobal perspective and solid understanding of business objectivesExcellent attention to detail and work with the highest level of accuracyAdditional Information:Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational - changes every 3-4 months')Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3-4 months)***Please note that this role requires you to work from home and you need to mandatory be residing in any of the below states.Karnataka, Tamil Nadu, Andhra Pradesh, Telangana, Maharashtra, Delhi, Uttar Pradesh, West Bengal, Rajasthan, Punjab, Kerala

Locations Available: Andhra Pradesh, Telangana, Karnataka, Tamilnadu, Maharashtra, Uttar Pradesh, Delhi, Punjab, Rajasthan, Kerala, West BengalCTC: 4.62 LPA (Non Negotiable)*This is work from Home based, for 12 months contract on Amazon payroll.About Amazon India Development Centers:Amazon India Development Center (AIDC) started in Bangalore in 2004 followed by centers in Bangalore (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, AIDC builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide.About the Team:At Amazon, we believe that every day is still Day One. We are striving to be Earth's Best Employer and to get there, we need exceptionally talented, bright, and driven people. Amazons MyHR Live Support team is seeking customer-focused professionals who thrive in a dynamic contact center environment.Do you excel at real-time communication, problem-solving, and delivering exceptional customer service? The MyHR Live Support Team operates a state-of-the-art contact center, caring for 1.5 million Amazonians worldwide by assisting them with their HR needs. Our organization delivers best-in-class HR support to Amazon employees, applicants, and candidates globally. We specialize in topics related to time-off, employee relocations, offboarding processes, employment verification, benefits, bereavement support, and comprehensive pay and compensation services.As an HR Contact Center Professional, you will be at the forefront of our customer service operations, primarily handling live phone calls and/or chats. You are someone who is skilled at building positive relationships with employees through empathetic and effective communication. You are approachable and able to handle sensitive situations with tact and diplomacy in real-time. You pride yourself on maintaining high ethical standards and confidentiality when dealing with sensitive employee information, conflicts of interest, and compliance issues.You thrive in a fast-paced contact center environment, using your critical thinking and fact-finding skills to resolve issues efficiently. You excel at managing multiple tasks, priorities, and deadlines while maintaining a high level of customer satisfaction. You are adaptable and open to change, quickly adjusting to new policies, technologies, and industry trends.Key Job ResponsibilitiesAmazons MyHR Live Support team is comprised of HR Contact Center Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries.As a MyHR Live Support Advisor, your primary responsibilities will be:Handle a high volume of live contacts, primarily through phone calls and potentially chats, taking ownership in ensuring each interaction is resolved with a high degree of problem-solving and customer obsession.Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures escalate when these cannot be resolved.Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plans to each employee's changing needs during live interactions.Respond promptly to employees' urgent issues, ensuring the right communication and documentation occurs, even when information is limited.Use high judgment, critical thinking, and rationale to balance process adherence with employees' needs, analyzing and deciding on resolutions for their requests in real-time.Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies.Maintain high performance metrics in areas such as contact handling time, first-contact resolution, and customer satisfaction scores.Adhere to set schedules, including timed breaks and lunches, to ensure consistent coverage and support for our 24/7 contact center operations.Demonstrate flexibility in working various shifts, including evenings, weekends, and overnight shifts, to support our global workforce across different time zones.This role requires excellent multitasking abilities, strong verbal and written communication skills, and the ability to thrive in a fast-paced contact center environment. If you're passionate about delivering exceptional customer service through live interactions and are ready to make a difference in people's lives, we want to hear from you!Basic QualificationsMust have Bachelor's Degree or Masters degree0-10+ years experience in contact center, customer service, human resources or equivalent experience.Fluent communication and writing skills in English (+85%).Schedule flexibility (support a 24x7 operations).Internet connection before joining date with a speed range of 50-100 MbpsPreferred Qualifications5+ years experience in contact center, customer service, human resources or equivalent experience.Basic US legislation Leave of Absence and Accommodations knowledge.Knowledge of US federal and state leave and disability laws.Experience in providing consultation and guidance on human resources, benefits, or complex employee matters.Experience dealing with customers and exceptional use of empathy skills.Proven ability to adjust to constantly changing workloads and manage customer contacts in a fast pace environment.Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.Domestic Relocation Provided: NoShifts: Nigh Shifts (it is a 24*7 shift environment and shifts are rotational, changes every 3-4 months)Weekly Off: Rotational two consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days may change every 3-4 months)Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Role:Human Resources - OtherSalary: 1-4.5 Lacs P.A.Industry:IT Services & ConsultingDepartmentHuman ResourcesRole CategoryHuman Resources - OtherEmployment Type:Full Time, Temporary/Contractual

*** Candidates should be ready to do either "Work from Office" or "Work from Home" according to the business requirement***Pune office location:Amazon Development Centre (India) Private Limited, 1st, 2nd, 3rd & 4th Floor, Building R3- Gera Commerzone,Sy.No.65/1,65/2 & 65/3, Kharadi Village,Haveli Taluka Pune, Maharashtra 411014**Pan card is mandatory for attending interview**Interview Process:Level 1: Assessment Test (Written Versant Online test)Level 2: Final Virtual InterviewKey responsibilities:This team enables automation at Amazon Robotics Fulfillment centers. This team serves Amazon Internal Fulfillment Technologies & Robotics teams by enabling automation, which includes real-time & offline (image/video) data auditing services. One of the key contributions of this team is supporting the fulfillment centers in maintaining inventory accuracy.An Associate in this role is required to watch the video of the stowing action at a fulfillment center, understand it thoroughly and make best use of human judgement in combination with the tools and resources to indicate the activity captured in the video. They are expected to verify or mark the location of product through a tool while maintaining highest level of accuracy. This process helps in maintaining the fulfillment center's stow quality. This is an operational role. Under general supervision, the Associate performs precise and thorough video/image audits with high degree of accuracy and speed, thus aiding defect reduction.Key job responsibilitiesThe Associate has to watch several hundred videos in a shift and provide responses by following goals on accuracy (quality), speed (productivity) and right / acceptable practices. Associates are required to take breaks at the pre-defined slots and ensure 6.8 to 7 hours' time per day is spent to answer the videos. Associates who are hired to work from home should maintain (1) dedicated workspace i.e., table, chair & sufficient lighting (2) workspace / work related data shouldn't be accessed by anyone other than employeeThe candidate is expected to demonstrate:* Willingness to work in Non-tech role for contract duration of 6 months* Ability to audit image/video/text based Jobs* Ability to identify details from blurry, less sharp videos and provide correct response. Requires high level of attention & focus on screen* Willingness to work on incremental targets/goals on quality & productivity* Fast Pace of implementation & consistent performance* Ability to work in rotational shifts (including night shifts), remote teams and exceptionally good team player* Readiness to come to office for few days (when required, applicable for associates working from home)* Willing to switch ON laptop camera while on virtual meetings.A day in the lifeAssociates work in 24x7 environment with rotational shifts. Associates would be working in a 9 hour shift, including pre-scheduled breaks. The shift timings would be subject to change every 3-4 months or as per business requirement. In case associate is working in night shift, night shift allowance will be provided as per applicable Amazon's work policy.Weekly Offs: Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off, not necessarily Saturday and Sunday) or as per business discretion.About the teamData Auditing Operations team provides human support to Amazon Fulfillment facilities with goal of enabling hands-free active stowing through visual audits on videos/images. Videos with brief duration (typically between 15 and 20seconds) are sent to Operations Team for humans to audit them with information on products being stored at fulfilment centers. For business use, these videos must be thoroughly reviewed and audited using best human judgement. The effectiveness of automated process will be increased by using videos that Associates have audited. This process helps maintaining stow quality at fulfillment center and Associate will be further evaluated for performance improvements/coaching.Basic qualificationsBachelor's degreePreferred qualificationsWork a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Please note that this role requires you to work from home and you need to mandatory be residing in any of the below states.Karnataka, Tamil Nadu, Andhra Pradesh, Telangana, Maharashtra, Delhi, Uttar Pradesh, West Bengal, Rajasthan, Punjab, KeralaJob summaryTransaction Risk Investigator"Please note that this job is a seasonal role (FTC) on the payroll of Amazon."About the teamThe mission of Shopping Experience Protection Operations is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.Selling partner risk operations investigator will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. They will have experience in the ecommerce payments space, previous trust and safety experience and experience succeeding in a customer-driven workplace. Investigators will be analytical and capable of succeeding in a fast-paced team environment.These Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.SPRO Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.Key job responsibilitiesThis includes, but is not limited to: • Researches and evaluates facts surrounding seller transactions • Takes appropriate action on investigated transactions based on established standard operation procedure and tools • Documents their actions by providing detailed annotations • Communicates with external customers via phone or email during the investigation process • Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process • Understand the issue and make best use of the available resources to resolve it • Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard • Communicate with internal and external stakeholders • Understand performance metrics to create analysis for driving business goals • Meet predetermined and assigned productivity targets and quality standardsBasic qualificationsEducation Qualification: Graduate in any disciplineWork Experience: 0 to 5 yearsCommunication Skills- Excellent communication skills (written and spoken) in English languageAbility to handle and interpret large sets of dataDemonstrated ability to work in a team in a very dynamic environmentPreferred qualificationsDemonstrated problem solving and analytical skillsProven ability to work productively and efficiently in an independent settingProven ability to clearly communicate with managers and associates at all levelsGlobal perspective and solid understanding of business objectivesExcellent attention to detail and work with the highest level of accuracyAdditional Information:Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational - changes every 3-4 months')Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3-4 months)***Please note that this role requires you to work from home and you need to mandatory be residing in any of the below states.Karnataka, Tamil Nadu, Andhra Pradesh, Telangana, Maharashtra, Delhi, Uttar Pradesh, West Bengal, Rajasthan, Punjab, KeralaAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statusRole: Risk Management & Compliance - Other,Industry Type: Internet (E-Commerce),Department: Risk Management & Compliance,Employment Type: Full Time, Temporary/ContractualRole Category: Risk Management & Compliance - OtherEducationUG: Any GraduatePG: Any PostgraduateKey Skills:Communication Skills

Experience Required : 5 Years +Job Type : FTENumber of positions : MultipleLocation : GSPANN Location (Delhi/NCR), Pune, HyderabadTechnical Skill Requirements :Node with AWS, (S3, EC2, Lambda) Cloud Formation (or terraform), TypescriptGood to have: RDS) OR MongoDB, PythonRole and ResponsibilitiesManaging the complete software development process from conception to deploymentMaintaining and upgrading the software following deploymentManaging the end-to-end life cycle to produce software and application.Overseeing and guiding the analyzing, writing, building, and deployment of softwareOverseeing the automated testing and providing feedback to management during the development processModifying and testing changes to previously developed programsRequired Skills5+ years of experience in developing enterprise level applications, using NodeJS, CSS, HTML & AWS with (S3, EC2, Lambda) Cloud Formation (or terraform), TypescriptExperience working with AWS (lambdas, Dynamo DB)Worked on Rest APIExcellent verbal and written communication and collaboration skills to effectively communicate with both business and technical teams.Comfortable working in a fast-paced, result-oriented environment.

Hi,Greetings from GSPANN Technologies.We are looking for Associate AdminJob Role- Associate AdminExperience - 1+ Year/ fresherJob Type- FulltimeLocation: Pune, Gurgaon, NoidaSkill Requirements                  Diploma in Travel Industry or graduate (B.COM); additional qualifications in Office Administration are a plus             Proficiency in MS Office (Word, Excel, PowerPoint)             Strong organizational and multitasking skills             Excellent verbal and written communication skills             Ability to work independently and as part of a team             Attention to detail and problem-solving skills             Positive attitude and willingness to learnRole and Responsibilities        Assist in scheduling meetings and events        Manage office supplies and inventory        Maintain and update internal databases        Handle incoming and outgoing mail        Prepare and format documents and reports        Answer and direct phone calls and emails        Support the team with clerical tasks as needed        Help organize and maintain office common areas        Assist in coordinating travel arrangements

Job descriptionResponsibilities:Respond to and resolve customer requests related to software, hardware, and network operations.Provide fast, efficient, and friendly customer service.Log into the call system to receive HHO's.Resolve problems with or without remote tools.Consistently achieve First Contact Resolution performance metric.Accurately document calls and cases.Customer Interaction:Be aware of customers' time constraints and work within those limits.Keep customers informed of resolution steps if the ticket needs to be dispatched.Follow up on Service Centre cases and requests to completion.Provide clients with problem reference numbers and request numbers.Enter all troubleshooting/resolution steps into the ticket for the 321 team.Touch all tickets on a first-in, first-out basis, calling the customer daily.Escalate tickets as needed if on-site support is required.Resolve a minimum of 12 tickets per day (1.5 tickets per hour worked).Service Level Agreement (SLA) Compliance:Manage time and workload to meet predetermined service levels.Team Collaboration:Assist in cross-training and communicate quick fixes.Maintain data accuracy in the Service Centre through contact validation.Understand the various media sources that interface with the Service Desk.Champion, implement, or support change.Identify process efficiencies within the Service Centre and take corrective action.Discover and document processes and procedures for the team or Knowledgebase.Provide one knowledge script per week on commonly seen tickets.Skills & Knowledge:Working knowledge of data and voice network concepts.Analytical and diagnostic skills.Languages: English and local languages of the countries it supports.Preferred:ITIL Foundations Certification.Microsoft Desktop Administration certification.

Job Description:Responsibilities:End-to-End Ownership:Take ownership of end-user issues until resolution and follow up as required by the process.Provide the first-line of after-sales telephone technical support for hardware, operating systems, sub-systems, and/or applications for customers and employees.Technical Support:Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures.Escalate complex problems to Remote Support Engineering staff or Field Engineering.Provide technical support for internal and external customers.Escalate complex problems to higher levels of expertise within the organization.Customer Interaction:Offer excellent verbal and written communication.Work in shifts (24 x 7) as required.Multitask and coordinate efficiently.Work as a team player.Technical Proficiency:Demonstrate good knowledge of operating systems, hardware, networking, and MS applications.Be well-versed with technology (understanding of networks, monitoring, DBMS, Windows).Possess good knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.).Exhibit excellent judgment skills to evaluate situations and provide immediate effective solutions.Education:UG: Any Graduate.PG: Any Postgraduate.Key Skills:Hardware NetworkingDiagnosticsOperating SystemsWindowsDBMSMS OfficeRemote SupportField EngineeringTechnical SupportMonitoring

Job Description:Design and Development:Design, develop, and deploy automation solutions using Power Platform or Automation Anywhere A360 to streamline business processes.Create reusable scripts to extend automation capabilities.Utilize basic programming knowledge (e.g., Python, JavaScript, or VBScript) for scripting, data transformation, and custom logic within bots.Maintenance and Troubleshooting:Maintain and troubleshoot existing bots, ensuring minimal downtime.Perform strong analytical and troubleshooting activities to handle bot failures and exceptions.Automation and Optimization:Automate ticket handling, workflows, and record management in ServiceNow to improve service delivery.Collaborate with business stakeholders to identify automation opportunities and optimize existing processes.Conduct process assessments and document automation workflows.Documentation:Prepare and maintain technical documentation, including Process Design Documents (PDD) and Solution Design Documents (SDD).Compliance:Ensure that all automation solutions adhere to security, compliance, and governance standards.Qualifications:2-3 years of hands-on experience in process automation using Power Automate or Automation Anywhere A360.Skills:Strong analytical and troubleshooting abilities for handling bot failures and exceptions.Ability to interact with business stakeholders and technical teams to gather requirements and provide updates.Experience in creating and maintaining technical documentation, including PDDs and SDDs.Certifications (Preferred):Automation Anywhere Certified Advanced Professional.ServiceNow certifications are a plus.