Experience Required : 5 Years +Job Type : FTENumber of positions : MultipleLocation : GSPANN Location (Delhi/NCR), Pune, HyderabadTechnical Skill Requirements :Node with AWS, (S3, EC2, Lambda) Cloud Formation (or terraform), TypescriptGood to have: RDS) OR MongoDB, PythonRole and ResponsibilitiesManaging the complete software development process from conception to deploymentMaintaining and upgrading the software following deploymentManaging the end-to-end life cycle to produce software and application.Overseeing and guiding the analyzing, writing, building, and deployment of softwareOverseeing the automated testing and providing feedback to management during the development processModifying and testing changes to previously developed programsRequired Skills5+ years of experience in developing enterprise level applications, using NodeJS, CSS, HTML & AWS with (S3, EC2, Lambda) Cloud Formation (or terraform), TypescriptExperience working with AWS (lambdas, Dynamo DB)Worked on Rest APIExcellent verbal and written communication and collaboration skills to effectively communicate with both business and technical teams.Comfortable working in a fast-paced, result-oriented environment.

Job Profile:Bachelors Degree in Computer Science or related field requiredMinimum 2 years experience designing and implementing time series forecasting.Minimum 2 years experience designing and implementing machine learning solutions including supervised and unsupervised models.Object oriented programming skills in one of Scala, Java, Python, C++.Strong knowledge and understanding of machine learning pipelines from standardization, normalization, clustering, modeling, scoring, validationTime series forecasting using regressions models and Recurrent Neural Networks (RNN) including LSTM .Common data science toolkits, such as NumPy Pandas scikit-learn Matplotlib etc.Deep learning frameworks such as PyTorch TensorFlowGood scripting and programming skillsProcessing, cleansing, and verifying the integrity of data used for analysisCreating automated anomaly detection systems and constant tracking of its performanceSQL and NoSQL databases such as PostgreSQL Cassandra MongoDB etc. is a plusPast history with AWS is a plusResponsibilities:Design machine learning systemsResearch and implement appropriate ML algorithms and toolsDevelop machine learning applications according to requirementsSelect appropriate datasets and data representation methodsTrain ML/AI algorithms and test them for accuracy, precision and recall.Perform statistical analysis and fine-tuning using test resultsTrain and retrain systems when necessaryExtend existing ML libraries and frameworks

Design, build, and maintain data infrastructure for both production and internal researchResponsibilities:Design, build, and maintain data infrastructure for both production and internal researchDesign platform and tools to facilitate researchAdminister and maintain computing clusterMaintain production job schedulerSetup and Maintain authentication systems for API'sInterfacing with data vendor APIJob Profile:2+ Years of job-related experience and Bachelor's, Master's in Computer Science or equivalent experienceProficiency within C++ or PythonBasic DevOps skillsGood experience in MongoDB, Cassandra, KafkaBroad experience in overall system design and implementationAbility to design scalable systemsAn understanding of domain modeling and fluent interfaceExperience applying design patterns in concurrency scenariosFamiliarity with Web technologies (HTML, CSS, DOM, JavaScript, and SVG) and web standards (HTML5)Proven experience in designing persistence and caching models using both SQL and NoSQL (MongoDB)Excellent communication and collaboration skills

Amazon is hiring For SEPO Level 2 (Work From Home)About the teamThe mission of Shopping Experience Protection Operations is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.Selling partner risk operations investigator will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. They will have experience in the ecommerce payments space, previous trust and safety experience and experience succeeding in a customer-driven workplace. Investigators will be analytical and capable of succeeding in a fast-paced team environment.These Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.SPRO Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.Key job responsibilitiesThis includes, but is not limited to:• Researches and evaluates facts surrounding seller transactions• Takes appropriate action on investigated transactions based on established standard operation procedure and tools• Documents their actions by providing detailed annotations• Communicates with external customers via phone or email during the investigation process• Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process• Understand the issue and make best use of the available resources to resolve it• Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard• Communicate with internal and external stakeholders• Understand performance metrics to create analysis for driving business goals• Meet predetermined and assigned productivity targets and quality standardsBasic qualificationsEducation Qualification: Graduate in any disciplineWork Experience: 0 to 1 yearsCommunication Skills- Excellent communication skills (written and spoken) in English languageAbility to handle and interpret large sets of dataDemonstrated ability to work in a team in a very dynamic environmentPreferred qualificationsDemonstrated problem solving and analytical skillsProven ability to work productively and efficiently in an independent settingProven ability to clearly communicate with managers and associates at all levelsGlobal perspective and solid understanding of business objectivesExcellent attention to detail and work with the highest level of accuracyAdditional Information:Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational - changes every 3-4 months')Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3-4 months)***Please note that this role requires you to work from home and you need to mandatory be residing in any of the below states.Karnataka, Tamil Nadu, Andhra Pradesh, Telangana, Maharashtra, Delhi, Uttar Pradesh, West Bengal, Rajasthan, Punjab, Kerala

Locations Available: Andhra Pradesh, Telangana, Karnataka, Tamilnadu, Maharashtra, Uttar Pradesh, Delhi, Punjab, Rajasthan, Kerala, West BengalCTC: 4.62 LPA (Non Negotiable)*This is work from Home based, for 12 months contract on Amazon payroll.About Amazon India Development Centers:Amazon India Development Center (AIDC) started in Bangalore in 2004 followed by centers in Bangalore (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, AIDC builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide.About the Team:At Amazon, we believe that every day is still Day One. We are striving to be Earth's Best Employer and to get there, we need exceptionally talented, bright, and driven people. Amazons MyHR Live Support team is seeking customer-focused professionals who thrive in a dynamic contact center environment.Do you excel at real-time communication, problem-solving, and delivering exceptional customer service? The MyHR Live Support Team operates a state-of-the-art contact center, caring for 1.5 million Amazonians worldwide by assisting them with their HR needs. Our organization delivers best-in-class HR support to Amazon employees, applicants, and candidates globally. We specialize in topics related to time-off, employee relocations, offboarding processes, employment verification, benefits, bereavement support, and comprehensive pay and compensation services.As an HR Contact Center Professional, you will be at the forefront of our customer service operations, primarily handling live phone calls and/or chats. You are someone who is skilled at building positive relationships with employees through empathetic and effective communication. You are approachable and able to handle sensitive situations with tact and diplomacy in real-time. You pride yourself on maintaining high ethical standards and confidentiality when dealing with sensitive employee information, conflicts of interest, and compliance issues.You thrive in a fast-paced contact center environment, using your critical thinking and fact-finding skills to resolve issues efficiently. You excel at managing multiple tasks, priorities, and deadlines while maintaining a high level of customer satisfaction. You are adaptable and open to change, quickly adjusting to new policies, technologies, and industry trends.Key Job ResponsibilitiesAmazons MyHR Live Support team is comprised of HR Contact Center Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries.As a MyHR Live Support Advisor, your primary responsibilities will be:Handle a high volume of live contacts, primarily through phone calls and potentially chats, taking ownership in ensuring each interaction is resolved with a high degree of problem-solving and customer obsession.Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures escalate when these cannot be resolved.Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plans to each employee's changing needs during live interactions.Respond promptly to employees' urgent issues, ensuring the right communication and documentation occurs, even when information is limited.Use high judgment, critical thinking, and rationale to balance process adherence with employees' needs, analyzing and deciding on resolutions for their requests in real-time.Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies.Maintain high performance metrics in areas such as contact handling time, first-contact resolution, and customer satisfaction scores.Adhere to set schedules, including timed breaks and lunches, to ensure consistent coverage and support for our 24/7 contact center operations.Demonstrate flexibility in working various shifts, including evenings, weekends, and overnight shifts, to support our global workforce across different time zones.This role requires excellent multitasking abilities, strong verbal and written communication skills, and the ability to thrive in a fast-paced contact center environment. If you're passionate about delivering exceptional customer service through live interactions and are ready to make a difference in people's lives, we want to hear from you!Basic QualificationsMust have Bachelor's Degree or Masters degree0-10+ years experience in contact center, customer service, human resources or equivalent experience.Fluent communication and writing skills in English (+85%).Schedule flexibility (support a 24x7 operations).Internet connection before joining date with a speed range of 50-100 MbpsPreferred Qualifications5+ years experience in contact center, customer service, human resources or equivalent experience.Basic US legislation Leave of Absence and Accommodations knowledge.Knowledge of US federal and state leave and disability laws.Experience in providing consultation and guidance on human resources, benefits, or complex employee matters.Experience dealing with customers and exceptional use of empathy skills.Proven ability to adjust to constantly changing workloads and manage customer contacts in a fast pace environment.Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.Domestic Relocation Provided: NoShifts: Nigh Shifts (it is a 24*7 shift environment and shifts are rotational, changes every 3-4 months)Weekly Off: Rotational two consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days may change every 3-4 months)Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Role:Human Resources - OtherSalary: 1-4.5 Lacs P.A.Industry:IT Services & ConsultingDepartmentHuman ResourcesRole CategoryHuman Resources - OtherEmployment Type:Full Time, Temporary/Contractual

Job descriptionResponsibilities:Respond to and resolve customer requests related to software, hardware, and network operations.Provide fast, efficient, and friendly customer service.Log into the call system to receive HHO's.Resolve problems with or without remote tools.Consistently achieve First Contact Resolution performance metric.Accurately document calls and cases.Customer Interaction:Be aware of customers' time constraints and work within those limits.Keep customers informed of resolution steps if the ticket needs to be dispatched.Follow up on Service Centre cases and requests to completion.Provide clients with problem reference numbers and request numbers.Enter all troubleshooting/resolution steps into the ticket for the 321 team.Touch all tickets on a first-in, first-out basis, calling the customer daily.Escalate tickets as needed if on-site support is required.Resolve a minimum of 12 tickets per day (1.5 tickets per hour worked).Service Level Agreement (SLA) Compliance:Manage time and workload to meet predetermined service levels.Team Collaboration:Assist in cross-training and communicate quick fixes.Maintain data accuracy in the Service Centre through contact validation.Understand the various media sources that interface with the Service Desk.Champion, implement, or support change.Identify process efficiencies within the Service Centre and take corrective action.Discover and document processes and procedures for the team or Knowledgebase.Provide one knowledge script per week on commonly seen tickets.Skills & Knowledge:Working knowledge of data and voice network concepts.Analytical and diagnostic skills.Languages: English and local languages of the countries it supports.Preferred:ITIL Foundations Certification.Microsoft Desktop Administration certification.

Job Description:Responsibilities:End-to-End Ownership:Take ownership of end-user issues until resolution and follow up as required by the process.Provide the first-line of after-sales telephone technical support for hardware, operating systems, sub-systems, and/or applications for customers and employees.Technical Support:Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures.Escalate complex problems to Remote Support Engineering staff or Field Engineering.Provide technical support for internal and external customers.Escalate complex problems to higher levels of expertise within the organization.Customer Interaction:Offer excellent verbal and written communication.Work in shifts (24 x 7) as required.Multitask and coordinate efficiently.Work as a team player.Technical Proficiency:Demonstrate good knowledge of operating systems, hardware, networking, and MS applications.Be well-versed with technology (understanding of networks, monitoring, DBMS, Windows).Possess good knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.).Exhibit excellent judgment skills to evaluate situations and provide immediate effective solutions.Education:UG: Any Graduate.PG: Any Postgraduate.Key Skills:Hardware NetworkingDiagnosticsOperating SystemsWindowsDBMSMS OfficeRemote SupportField EngineeringTechnical SupportMonitoring

Job Description:Design and Development:Design, develop, and deploy automation solutions using Power Platform or Automation Anywhere A360 to streamline business processes.Create reusable scripts to extend automation capabilities.Utilize basic programming knowledge (e.g., Python, JavaScript, or VBScript) for scripting, data transformation, and custom logic within bots.Maintenance and Troubleshooting:Maintain and troubleshoot existing bots, ensuring minimal downtime.Perform strong analytical and troubleshooting activities to handle bot failures and exceptions.Automation and Optimization:Automate ticket handling, workflows, and record management in ServiceNow to improve service delivery.Collaborate with business stakeholders to identify automation opportunities and optimize existing processes.Conduct process assessments and document automation workflows.Documentation:Prepare and maintain technical documentation, including Process Design Documents (PDD) and Solution Design Documents (SDD).Compliance:Ensure that all automation solutions adhere to security, compliance, and governance standards.Qualifications:2-3 years of hands-on experience in process automation using Power Automate or Automation Anywhere A360.Skills:Strong analytical and troubleshooting abilities for handling bot failures and exceptions.Ability to interact with business stakeholders and technical teams to gather requirements and provide updates.Experience in creating and maintaining technical documentation, including PDDs and SDDs.Certifications (Preferred):Automation Anywhere Certified Advanced Professional.ServiceNow certifications are a plus.

Job descriptionPolicy Development and Maintenance:Develop, implement, and maintain security policies, standards, and procedures aligned with business objectives and regulatory requirements.Collaborate with senior leadership and relevant departments to ensure compliance with governance frameworks.Align organizational security practices with established frameworks (e.g., NIST, ISO 27001, COBIT).Control Design and Implementation:Assist in reviewing and enhancing policies, procedures, and controls to meet SOC 2 standards.Design and implement controls aligning with SOC 2 requirements across access management, encryption, incident response, and system availability.Conduct gap assessments to identify deficiencies in the control environment and develop remediation plans before audits.Compliance and Risk Management:Provide regular updates on compliance and risk status to executive leadership and the board.Test the design and operational effectiveness of internal controls relevant to financial reporting (e.g., SSAE 18).Familiarity with SOC 1 audits focusing on internal controls over financial reporting (ICFR).Design and implement risk mitigation controls to address identified risks, including technical and procedural changes.Continuously monitor and identify potential risks, vulnerabilities, and threats to the organization’s operations.Audit Coordination and Documentation:Maintain and update a risk register, tracking identified risks, mitigation efforts, and residual risks.Coordinate internal and external compliance audits, ensuring findings are addressed and remediation plans implemented.Maintain proper documentation of compliance activities and prepare reports for regulatory bodies and internal stakeholders.Ensure that implemented controls are functioning effectively throughout the audit period.Incident Response and Reporting:Lead incident response activities, ensuring prompt and efficient handling of security breaches, compliance violations, or system failures.Present GRC metrics and risk posture through dashboards to keep leadership informed.Analyze SOC 2 Type 2 audit reports, interpret findings, and make recommendations for strengthening controls or maintaining compliance.Vendor Management:Ensure third-party vendors comply with the organization’s security and compliance requirements.Client Interaction and Education:Work with clients to help them understand security, monitor their compliance, and establish security objectives.Refresh and maintain the security policy set and produce a new roadmap for security.Team Collaboration and Knowledge Sharing:Work closely with the SOC team to ensure the quality of the delivered work is maintained.Manage client security questionnaires and requirements.Foster a good attitude towards continuous learning and knowledge-sharing.Be a self-motivated team player with the ability to learn and retain new skills in a changing technical environment.Cloud Security:Experience with securing applications deployed on cloud platforms (Google, Microsoft, AWS).Qualifications:Experience:10+ years of experience Skills:RemediationFinancial ReportingAccess ManagementCOBITISO 27001MicrosoftRisk ManagementStakeholder ManagementOperationsAuditingCertifications:Industry-relevant certifications in the Cyber Security domain.Location:Bengaluru

Job Description:Responsibilities:Prompt Design and Development:Design and develop prompts for various applications, including text generation, translation, question answering, and creative writing.Collaborate with product teams, data scientists, and engineers to understand user needs and translate them into effective prompts.Analysis and Iteration:Analyze and iterate on prompts based on performance metrics and user feedback to ensure high-quality outputs.Conduct experiments and research to test new prompting techniques and optimize existing workflows.Research and Documentation:Stay up to date on the latest advancements in natural language processing (NLP) and AI, and apply those insights to your work.Document and communicate your work clearly and concisely to technical and non-technical audiences.Qualifications and Skills:Technical Skills:Strong understanding of NLP, ML concepts and techniques, and AI-generated content development.Experience working with large language models and other AI systems.Proficiency in AI-related tools such as ChatGPT and data analysis techniques.Proficiency in programming languages such as Python and experience with relevant libraries and frameworks.Communication and Collaboration:Excellent written and verbal communication skills, with a passion for language and storytelling.Ability to collaborate effectively with a cross-functional team.Analytical and Creative Skills:Ability to think creatively and solve problems, adapting to new challenges and changing priorities.Strong analytical skills and attention to detail to evaluate and optimize prompts.Key Skills:Analytical SkillsDesign EngineeringData AnalysisTranslationProgrammingCreative WritingResearchContent DevelopmentPythonLocation:BengaluruExperience:1 - 4 years of experience in relevant fields.